"This hotel stay was one of the most frustrating experiences my sister and I have had, despite staying at many Hiltons. The check-in employee was dismissive and rude. We couldn’t check in because the floors were still wet from cleaning, yet he suggested we enter the room anyway. After a long drive, being told to return in an hour was disappointing. When we returned, we asked for compensation for the inconvenience, suggesting free parking for one night. He acted as though we wanted the entire stay refunded and falsely claimed the room was ready, though the floors were still wet. He eventually gave us free parking for the stay but seemed irritated by the request. The room itself was disappointing: flat pillows, an over-freezing freezer, and no real cable channels. The bathroom was extremely small, the toilet was hard to flush, and the sink opening was dirty. The pool area smelled so strongly of chlorine that we couldn’t stay longer than 10 minutes. Breakfast was awful. The eggs were thin and tasteless (no scrambled option available just thin patties of eggs) , the bacon was pre-cooked and heated up in the microwave, the sausage smelled sour and was inedible as the smell alone was enough to make you want to throw up, and the hash browns were frozen, microwaved and soggy. The walls were also very thin—we could hear the toilet seat being let down above us. As Hilton members, we expected much better and will not return to this location."
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