Business Hotels in Southwest Houston, Houston

"I must BRAG on my stay! Let me say, when I walked into the hotel for check in, I was greeted by several staff! However, MARTHA took the cake! She was very polite and shared so much need to know information and I definitely took advance of all she said. The hotel was quiet and clean. Upon check out, I attended breakfast, which was phenomenal. Yet again, another staff, ALMA, provided exceptional service! She was courteous and attentive to my needs. Martha and Alma went above and beyond to meet my needs. Upon departure, Estaurdo, the Valet, offered a kind gesture to assist me with valet service and he offered kind words regarding our safe travels. Overall, the staff was consistently kind and helpful, and I was wished a Happy Mother’s Day so many times, it literally warmed my heart! I will stay again!! Well done Royal Sonesta! "

"Great customer service when checking in and out of Hotel!"

"No hot water. A/C not working. Avoid this place!"

"The staff was awesome and very friendly! Hotel very nice! I will stay again"

"Beautiful property with wonderful staff will return"

"This is the second time I stayed at this hotel, the first time there was a fight at 3am, I called front desk and they never answered. The facility stinks, smells like tobacco mix with an unpleasant smell. I only stayed due to being close to a concert I will never stay there again. Smells, no shampoo in my room, breakfast limited. "

"We recently stayed at this hotel and unfortunately were disappointed with our experience. The main reason we booked this hotel was because it offered a one-bedroom suite with two beds in the bedroom. However, when we arrived, we were given two separate rooms instead. The staff told us, “The room you booked is not available and in general hotel promised you two beds, here are your two beds.” But if we needed two separate rooms, we would have booked two rooms from the beginning. The separate bedroom layout was specifically why we chose this hotel over others. The breakfast was also disappointing. It was similar to the standard hotel breakfast offered everywhere else, but something about it just did not seem right and we did not enjoy it."

"Everything was good, very convenient, good location, great staff and really good breakfast, clean ."

"Legendary Hotel under new ownership. Glad the hotel is in good hands with committed people. Renovations are planned and the Grand will be the very best hotel in Houston."