Southgate Hotels

"I have not stepped foot in the grand since it was a night club and berni inn. Staff were very attentive, room clean was amazing. "

"TV not working. Dated room but comfortable and perfectly acceptable. Very basic breakfast. Spa with 75% of facilities operational."

"The window lock was broken and couldn't open, the toilet seat was loose, the chair has a screw came off and not balance, no fridge for storing cold drink, the facilities didn't mention the age limit so we couldn't go to the sana room as planned when we booked it. "

"Clean room, friendly staff, easy parking "

"Although the main area was a little dated the rooms were modern, clean and had all necessary amenities. The staff were fabiulous so welcoming and friendly. Breakfast was exceptional. Special shoutout to Liz who looked after us during breakfast (fabulous service and a genuinely nice person) and th gentleman who was th night porter. Both outstanding members of staff who delivered excellent service "

"Beautiful location. Straightforward to locate and ample parking, which was great. Warm welcome and easy check-in. Room was very hot (radiators work well!); helpful assistance provided to turn radiators off. Room was clean, bed was very comfortable. Unfortunately power outage (while I was asleep) meant TV turned itself on in the night! Lovely to have tea, coffee and a small biscuit. Would have been wonderful if there were a bottle of water, though this was offered on check out fire the drive home, which was a thoughtful gesture. Would definitely re-visit - thank you for a great stay."

"I wouldn’t say the room was the cleanest, I dropped something from my case which went under the bed and oooh that hadn’t been done for a while ! I was given an access room at street level, but it was noisy, both from above and outside. My 2nd night required earplugs to be worn to get to sleep. "

"All Good thanks apart from worn bathroom. Staff were very concerned and helpful. "

"Average Hotel in a good location for Business. Check in was slow and Room electrics had two separate faults."