"I had a very disappointing experience at this hotel. From the moment I checked in, there were multiple issues that made my stay extremely uncomfortable. The air conditioning did not work properly, which made the room hot and difficult to sleep in. To make matters worse, the bathroom didn’t even have basic necessities like soap available.
I brought these issues to the staff’s attention, and while they apologized and promised me a refund for the inconvenience, that refund never happened.
Customer service means following through on promises and making guests feel taken care of, and unfortunately that did not happen here. I would not recommend staying at this hotel based on my experience."
"Check in was good, room had a wer carpet that made the ceramic floor like ice. Went to dinner at Saltgrass, that was excellent. Went in to gamble at the roulette only to be told rudely that there were no new players allowed at the table. What a joke. Other than Crystal the bartenders were rude. Not sure how they're still in business to be honest. Not coming back, that's forsure!"
"After checking in and picking up our keys, we parked near our room. While unloading our luggage, we were greeted by a couple in the parking lot who appeared to be having a full-on party beside their car—lawn chairs, drinks, and all.
The room itself looked like the photos, but what the pictures didn’t show was the slick, oily sheen on the faux‑wood linoleum floor. It was so slippery that I didn’t feel comfortable walking on it without shoes. Several dead bugs were in the corners—between the nightstand and the front curtain, and near the air conditioner. On top of that, we found two live beetle‑type insects when we pulled back the sheets. The toilet only flushed if you held the handle down for about ten seconds.
The property advertises free WiFi, but the free tier is an unsecured public network that requires you to agree that the hotel isn’t responsible if your information gets compromised. Based on the condition of the property I was not willing to take a chance.
We returned our keys to the front desk roughly two hours after arriving and chose to stay elsewhere, paying an extra $30 per night. Even though we forfeited the two prepaid nights, we simply could not stay at this property."
"The hotel was very well maintained. One of the best hotels I have stayed at. Some of this fitness equipment did not seem to work and the whirlpool was out of order which was a bummer but I hope the next time I stop by they’ll be available! Staff was very helpful and nice as well."
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