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"Clean, quiet, and comfy"

"Overall a decent place to stay. We stayed for three nights and the kids loved having access to the pool, property was in a great location and breakfast was convenient but nothing special. We found the beds quite uncomfortable and had a terrible time sleeping. Not sure I’d stay a second time if I had another option"

"Wonderful stay!"

"Hotel was clean, the beds were a little hard and the pillows could use a bit of improvement. Staff was very helpful."

"Beautiful location. Hoyle has all been recently updated rooms were great. Staff super friendly. "

"Was good place to stay the night. Rooms were clean and well maintained"

"Beautiful hotel and kind staff, I had a suite room with a loft and jet tub. It was a beautiful room. The only issue was the upstairs windows would not open, did not have curtains, and the room did not have A/C. It was +20 outside and the upstairs/bedroom area was at least 7 degrees hotter. I can't sleep easily when it's above 20c, at home I usually prefer 18c. I had paid a lot of money for this room, I was surprised that it wouldn't have been set up better, for personal comfort. I am not someone who likes to make a fuss so I debated what to do next. I finally settled on talking to the front desk and explained that there was no way I'd be able to sleep in that room. They said they'd send maintenance. A very helpful young man came to the room and he brought not 1 but 2 portable a/c units, and got 1 window open upstairs. One a/c unit he put upstairs and one for downstairs. He was the most helpful and professional hotel employee I've ever seen. The rest of my time there was far more comfortable. A big thank you to him! A final thought: the hotels in Banff often look good in the photos but are all in need of tlc, I'm not sure if the a/c in the hotel was down, or if it did not exist but having traveled as much as I do, I very rarely find rooms that dont have A/C. The hotel has "spa" in its name. That obviously is there to encourage the idea of rest and healing. Had they not brought portable a/c units into my room I would have had a very negative experience indeed."

"Gd"