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"Great staff, very helpful . Great location "

"The Otter was a great stay for our 6 night stay in the town of Banff. Nestled at the end of the Main Street away from the crowds, it was a perfect and QUIET area to stay. We used the hot tub outside almost every night after long days of hiking and the restaurant within the hotel is fairly new, but one of the BEST we tried in Banff (ate out pretty much every evening). I would recommend. Perks: free bus passes and bear spray (free if you don’t use it!) so that was a nice plus. Loved it"

"Friendly staff but the bedroom had a musky smell. "

"This place was very clean and modern. The water slide was amazing. The views out either side are of the Colorado Rockies and the town is so beautiful. "

"Hotel very lovely, it had the largest hot tub pool I ever saw,"

"Check in easy. Nice clean & quiet"

"Customer service is good"

"Nice hotel "

"Rooms were quiet and large. Comfortable beds and working A/C kept the room cool at night. Restaurant had good food and breakfast buffet was great for the kids. Would recommend for water slides and pool and general atmosphere. Front desk people were fantastic."