"Lovely Hotel, but Disappointing Spa Experience
I recently stayed at Pestana Chelsea Bridge Hotel & Spa and overall had a pleasant experience. The hotel is modern, stylish and well located, making it a lovely place for a relaxing getaway.
However, I was disappointed to discover that the sauna was out of service during my visit. As the hotel advertises itself as a spa hotel, I would expect all the spa facilities to be fully operational, particularly as relaxation was one of the main reasons for choosing this hotel.
It would have been helpful to have been informed in advance so guests could make an informed decision before booking.
Overall, a nice hotel with a lot to offer, but the spa experience fell short of expectations. Hopefully, the sauna will be back in operation for future guests."