South Central China hotel rooms a the Shangri-La Hotels and Resorts

"Our stay was fabulous. We got a room upgrade it was amazing. Staff were super helpful and very nice. Breakfast was also good. Special thanks to Xiaoxiao who help us with tickets and to make our stay smooth. Also thanks to Hailey who also helps us at the reception. Everyone was so kind and nice. I definitely recommend this hotel"

"Room service was excellent and great breakfast. "

"We got a free upgrade to a bigger room. The staff at the reception is extremely helpful and polite. The cleaning lady took such good care of us and went out of her way to keep us comfortable. The hotel provides free unlimited bottled water. There is also a free self service laundry. The property is centrally located and it’s a 5 min walk to the Tianmen cable car station. It is surrounded by plenty of restaurants and spas for a great massage. Breakfast spread is vast and good. The only minor negative point is that the bathroom shower water pressure at night after 11pm is very low."

"We were upgraded to a 1 bedroom suite. Nice hotel though breakfast is limited"

"outdated hotel"

"First our room was dirty, carpet, and found food remainings on the floor. Carpet was just dirty and the room smell just dirty. We requested to be changed to another room and they requested to upgraded. We did upgrade for $200. More. The food was not what we expected. Just very plain and simple. Did not have hot tea option. We have been to other hotels in Beijing, Xi’an and Shanghai and they absolutely offered much better services. I will not recommend this hotel at all. We will come back to Zhangjiajie, but will stay at a different hotel for sure. For what ever a customer pay, the least we all deserve is a CLEAN ROOM. I hope business owners do take into consideration customers’ reviews. At the end of the day it is up to us to keep your business running. "

"Excellent fresh breakfast! Incredible views from the resort and very helpful front desk staff!"

"It was very clean and a good breakfast. But the staff does not speak English for questions needing to be answered. "

"Most amazing location: the view is absolute breathtaking. Miss Storage Space in the ropm. Good breakfast"