"You experience a nightmare while they try to sell you a dream. Don’t be fooled by the pictures of the rooms. My room was in terrible condition — there were roaches, no outlets for charging old furniture, balcony chipped paint, the bathroom ceiling was covered in mold with no ventilation, the vanity was broken with cracked surfaces, and the caulking around the tub was poorly done. The room desperately needs renovation. On top of that, the AC sounded like a lawn mower running nonstop.
The buffet was also unacceptable. Birds were everywhere, including standing on the bread and snatching food, with bird droppings around the dining area. It was completely unsanitary.
The seafood restaurant had water bugs, and there were cats roaming throughout the resort. The entire place felt more like a zoo than a luxury resort.
The beach area was very small — only about 12 people could comfortably fit in the sand and water at one time.
Even the spa was disappointing. The waiting area chairs were dirty, the robes were old and torn, and again, there were no slippers provided.
Overall, this resort was extremely disappointing and nowhere near the luxury experience advertised."
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