Soto Hotels

"Hotel muito bem localizado no centro de Willemsted em Punda. Fácil acesso a restaurantes, lanchonetes e farmácias. Próximo a ponte Queen Anne, que nos leva a Otrobanda. Quarto e banheiro confortáveis, Funcionários educados e prestativos. Nota negativa é não ter café da manhã."

"It was a great experience. Wish I knew about crossing the bridge and visiting the city earlier in my visit"

"I would’ve rated 5 stars but only a couple things that didn’t. For an all inclusive I’d say it was excellent. Just things like the water did not get hot in bathroom, only air was provided in room and not throughout so we were extremely hot. Besides 1 staff member at the desk, everyone else throughout the resort was excellent and helpful. The trip was for my granddaughters annual spring break and she said she would definitely like to visit this resort again. ☺️"

"I had high expectations for this all-inclusive hotel, but unfortunately, the experience was extremely disappointing from start to finish. First, the room itself was unacceptable. It had a strong moldy smell that never went away, and the bathroom constantly smelled like sewage. On top of that, one of the curtains was broken, which just added to the feeling that the room was poorly maintained and neglected. The AC doesn’t work properly. One night, a building alarm went off in the middle of the night and created a stressful situation. It took about 15 minutes for security to turn it off. There was no sense of urgency or communication with guests during this time. The overall service was also lacking. The majority of the staff appeared unhappy, rarely smiled, and did not create a welcoming atmosphere. It felt like guests were more of an inconvenience than a priority. Nataly was the ONLY 5 star employee that truly should be used as a model for ALL employees here. The food situation was equally underwhelming. The buffet served nearly identical food every single day, with only one or two items changing. Variety is expected at an all-inclusive resort, and this fell far short. The hibachi restaurant, Hitsimatsu, was particularly concerning. Not only do you have to make reservations, but they consistently run 20–30 minutes late and don’t follow their own fixed menu. More importantly, there were clear cross-contamination issues: the same utensils were used for cooked vegetables..."

"Everything was great Cascade the rooftop bar and restaurant was nice. Shediah made my stay very pleasant thanks for everything "

"Yes airport shuttle was easy to find. "

"Amazing place with beautiful beach and all amenities "

"After staying at this facility over the weekend I would rate it a 6/10. I stayed in one of the suites which was nice and clean. Anyone traveling and staying there would just need to bring an adapter to be able to plug in there electronics for charging. My wifi and tv also either went in and out or just remained completely off (the last night). Luckily i was too tired to care anymore. I requested the VIP transfer from the airport. When i arrived no one was initially there waiting with a sign. Eventually i found someone and had to wait another 15-20 mins for my taxi. My VIP transfer did not seem worth the money since it was a regular SUV that included my driver vaping and eating while i prayed we get there safely. The food at the cabana was delicuous my first day but my last day it was terrible and it took forever to make ams receive. Some of the staff members are very friendly and go out there way to assist while others attempt to do as little as possible and not very helpful at all. "

"Amazing resort with great staff and location. The food was good and chefs were great at the buffets. Enjoyed the activities, pool and the beaches. Thank you. "