Somerset Center Hotels

"Breakfast was lacking Staff was helpful Room was ok"

"Hotel sits near a freeway and the road noise was loud all night. Ask for a room on the other side, not facing the parking lot. Also, the gym doesn't open until 6:00. That was too late for me and I didn't get to workout. "

"I did the pre-check in but they still did not have my paper work printed and still had to show my ID and credit card. Check in took longer than it should have. Then the pool was freezing cold. We got back to our room to turn on the TV but it did not work. Called the front desk, they could not get it to work. There appeared to be a camera attached to the front of the TV. That was disturbing. The tub leaked and flooded the floor. The thermostat did not work, and there was clear jelly stuff stuck to the shower wall. The serve and amenities were AWEFUL!!!! I will not go back and I am pushing forward to request reimbursement."

"Room was dirty and poorly maintained"

"Room was clean and had everything we needed to be comfortable. Hot and good water pressure. Beds were comfortable and fresh. Working appliances and outlets. Had a great night sleep. It’s obviously NOT new, but you’re also NOT over paying! "

"The room was disgusting. The nightstands and other surfaces were not wiped down. There was a spot of what I hope was dirt on the bed. I arrived so late that I knew staff wouldn't be available to clean my room, so I resolved to shower and remove the dirty blanket. Sadly, when I entered the bathroom, it was worse than the room. The counter had spots of dried toothpaste from another guest, the lotion that was previously screwed into the wall was on the counter with the screws still attached, there were visible black spots on the lotion and soap, and it looked like there was black mold lining the shower. To make matters worse, the soap, shampoo, and conditioner were covered with short, coarse, dark hairs that I hope were someone's underarm hairs. When I mentioned my concerns to the front desk staff in the morning, they simply stated there was nothing they could do for me. I was hoping for some semblance of hospitality after the terrible stay. Instead, after a terrible breakfast and a terrible night, I was sent away with nothing except for a subpar apology. When the front desk attendant tried to show the housekeeper the photos I took of the room, she said no and walked away to smoke a cigarette. "

"Pretty shoddy overall. No room cleaning. Very noisy at night. Room rate higher Saturday than Friday for no explained reason."

"Snack bar and cafe was convenient. Hot tub was nice. Good customer service. Quiet, clean rooms."

"Construction going on in lobby. But overall clean and quite "