Hotels with smoking rooms in Solihull, Birmingham

"Beautiful hotel with excellent staff that made the whole trip very special for us. Thankyou"

"Private room was very mouldy and paint peeling off the walls. The bathroom window didn't open so the mould smell stank out the room. All the power outlets in the room would often spark and cut out, when only trying to use one outlet. Radiator didn't work. "

"Got woken up early by very loud housekeeping staff shouting from room to room. Bed comfy but room quite tired. Breakfast good. "

"*** Avoid this hotel *** No mention of the extensive building works ebing carried out. Building work started at 7.10am inside the hotel waking us all up Workmen peerig into the room when my 11 year old is getting changed from the shower when they are on a lift on the outside of the building (we were on the 4th floor) When complaining to the staff at the hotel they said we would recieve a full refund - now they are ignoring us and wont return emails Asked for their policy of work hours for the building works - was told verbally not before 9am for inside work. Manager at the hotel will not put this in writing Have asked for complaints proceedure from the same manager - emails now ignored Asked for the policy on informing guests that workmen maybe accessing higher floors from the outside of the building - again ermails ignored Would I stay here again? No. Would I book another Village Hotel? No. I have emailed and emailed (seems to be the only option as no telephone number for customer services) and again emails have been ignored. I travel on business a lot and stay in lots of different hotels and this has to be by far the worst hotel i have stayed in for a long time. Run by a manager named Daniela who will run for the hills if she gets asked any questions that are not on the script. AVOID!! "

"Good breakfast"

"Clean and tidy, hotel rooms and pool area a little bit dated, Wouldn’t say it Was quite 4 * but certainly a pleasant stay and buffet breakfast for £14 was really nice reasonable amount of options and porridge we pre ordered came full to the brim and was delicious. Quite old fashioned almost like being in a time warp, but all in all a nice pleasant stay, pool was nice and quiet when we went and food was decent, bar area not too bad, good value for money, with being so close to the airport, which you can actually walk to from the hotel as well, so nice bonus."