Simonsbath Hotels

"I was a guest at The Mole checking out on Monday, 2 February. When I returned home I realised that I had misplaced my stainless steel Rolex. I spoke that evening to Steve Parfitt on reception who immediately checked the pool locker and kindly called me back to inform me that he had found it. Steve offered to meet me at the railway station some 15 miles away and I took the train down, and he was able to return my watch to me in person. This watch holds particular sentimental value, as my two brothers and I all own the same model. I am therefore extremely grateful for Steve’s honesty, efficiency, and kindness. I would like to commend The Mole Resort for employing such a trustworthy and dedicated member of staff. Steve Parfitt is truly a credit their organisation, and they and the guests are very fortunate to have someone of his calibre on their team. This reflects very well on the Mole resort. I would just like to add the the pool and sauna facilities of "The Mole" are outstanding - as are their honest efficient staff. "

"Generous size rooms and comfortable beds. "

"The hotel room was spotlessly clean with excellent amenities. Check in and check out were smooth, and I was particularly impressed by the man I found before breakfast who helped me sort out a medical issue. He was kind and thoughtful and a great asset to the hotel."

"Great welcome! Lovely clean room and good facilities."

"Very friendly staff, hot tub wasn’t up to temp on our arrival but staff were very apologetic and we were not charged for it that evening. The Lodge was very clean, good quality bedding and toiletries."

"Yes"

"Very helpful with our disabilities found us a room that just right. Lovely Sunday lunch time with our famil. "