Shubenacadie Vacation Rentals

"We stayed here before and had a great experience. Location is great and rooms are clean and comfortable. Last night however, was a regrettable experience for which we will not return. Our room had no hot water in the tub. An issue that can happen anywhere, but the manner in which it was dealt with by the lady at the front desk was appalling. We were told to run the tub for 15 minutes. When we returned to the front desk to say the problem was not yet resolved, she was on the phone and still had yet to call maintenance. A cupón for breakfast was offered. We were told there were no other rooms available, yet she was still checking in other customers. After being offered a room under construction for showering purposes, we declined and engaged Expedia. The lady told Expedia that the issue was resolved. It was not. A vacant room was found and once again, it did not have hot water and we were told maintenance was not answering the phone. There was some back and forth at the front desk with the lady who remained clipped, unapologetic and downright rude. Between Expedia calling the location and a gentleman named Jae talking over, another room was found, albeit 2 hours later and we settled in after 12am. We are grateful to Expedia (and Jai at the hotel) who helped find a solution. Jai was helpful, professional and apologetic for the situation. The lady at the front desk could benefit from conflict resolution and problem solving skills. She is not the face of a Hilton. "

"Stayed one night, before taking a flight to Ottawa. Everything was great."

"The stay was easy, check in was a breeze, staff was friendly. Parking was simple but there weren't alot of extra spaces so we had to park in a electric car space. Breakfast was well stocked and the room was comfortable and clean."

"Not the stay I expected. Was not made aware of on going renovations. There was no pool. Fridge was not working properly in room. Staff was hard to get ahold of at times. Did not stay in actual hotel building. Placed in “annex” building. Due to these issues during my stay i will likely not book here again"

"Stained sheets and pillow cases. Broken heater. Smells bad. "

"All good"

"We really enjoyed our visit as we do every year. Great and attentive staff, clean rooms and great overall experience "

"Over priced for the quality of the room "

"Staff are very friendly."