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"We’ve had kids attending JMU since 2021, and our second is wrapping up this year so we’ve spent a lot of time in Harrisonburg and at area hotels. Our favorite, and by far the nicest experience we’ve had, has consistently been the Hyatt. We’ve always felt it was worth paying a little more to stay there. This weekend, however, was disappointing. We arrived around 2:40 PM for a 3:00 PM check-in and found several people already waiting in the lobby. Around 3:00, a Temple lacrosse team arrived and appeared to be checked in right away. After 3:00, I followed up at the front desk about our room and was told, “It’s only 3:08.” That response didn’t sit well, especially given we had dinner reservations with our kids at 5:00 PM and an event later that evening. After traveling, we were really counting on time to get settled and ready. We didn’t get into our room until close to 4:00 PM, which left us rushing to get ready. That said, I do want to recognize that Rachel and the bartender were by far the friendliest and most helpful staff members we encountered they offered bottled water and were genuinely kind, which we appreciated. The following morning, there were grounds in the coffee, making it undrinkable, and one of the elevators was out of service, which added to the frustration. On a positive note, we had an excellent dinner at Ridge Room—highly recommend, especially if you make a reservation for the weekend. We’re hoping this was just an off weekend. "

" The parking was easy and secure. The staff was exceptional - very welcoming and friendly. We had dinner each night in the restaurant/bar. Criana was wonderful. She made an excellent Passionfruit martini and was a wealth of information about the local area. We will definitely stay here when we're in the area again."

"Its was pretty good for a night stay. I do wish the cooked protion breakfast was better. Staff was friendly"

"The staff was extremely unpleasant to me."

"Incredible stay, very clean, stunning hotel and food was very delicious! "

"We ate breakfast at a bakery across the street, called Reunion. "

"very clean room and comfortable bed"

"Great location, comfortable room, very pleasant staff. Thanks for everything!"

"We had a quick stop for a few hour rest. We "