Hotels with smoking rooms in Shenandoah Valley, Virginia

"The staff was not friendly. We were waiting about 30 min in bar to be seated and reminded a stuff 3 times! We explained our friends about to leave and we can seat instead. They said no. We have to wait. As soon as our friends left they said “oh yes, now we will clean up your table”. Nonsense. The air conditioner is too noisy. Impossible to sleep with that sound. Two kids of friends of mine got stuck in the elevator and spent their about 25 min. The elevator repair man said that’s it’s been a wild and he doesn’t remember how system works. So our friend helped him to open the elevator. The experience could be much more better"

"The staff was so friendly-those greeting us at the front door, the associates at the front desk, the bartenders and servers and the staff at the spa went out of their way to make sure we were comfortable and had everything we needed. The hotel is gorgeous and very well maintained. We had a special weekend and will definitely stay there again when we return to Roanoke."