Shelton and Hardwick Hotels

"Stayed in Swan room. Spacious bedroom and en-suite. Large shower head and small shower tray meant water escaped onto en-suite floor. Breakfast excellent but cold milk with hot coffee led to cold coffee. Staff happily supplied hot milk on request. Staff very pleasant and helpful."

"Good-sized comfortable bedroom, excellent breakfast, and staff very helpful."

"Room was lovely (20) & Hotel is very well done. Staff were all very friendly and had great service throughout our stay, from our arrival, bar/restaurant & the cleaners as left. Full English breakfast was amazing. Handy on site parking and a 15-20 minute walk into the city. Both agreed would like to stay again next time heading to Norwich."

"Breakfast was fine and the staff were very good. All good"

"The staff were all polite and helpful, although some seemed a little inexperienced. We ate in the restaurant one night, the food was well presented, but the pork belly was over cooked and the chips were over salted. We also asked for the coffee tray to be cleaned & refreshed. Someone had come in, left a large bag of tea/coffee sachets in the room, but not cleaned the cups & tray - I assume they got distracted & didn't finish the job."

"We had no breakfast during our stay, but the rooms where neat staffs are lovely "

"Stayed in many 5 star hotels ariud teb world this is on par service is great staff can't do enough to help and always veey friendly one of ten bwat ran hotel in uk "

"Happy with this one night stay in a twin room. Nice hotel, everything you needed for a comfortable stay! Breakfast nice too."

"The staff were friendly but were unable to change my room which was not ideal. I was given a disabled room- the fittings were heavily rusted, the shower flooded the entire bathroom and the sink was badly chipped. A deep clean of the room is also required"