"We arrived on a Saturday night at midnight to a lobby full of drunk young adults. Nearly an hour later we were sent to our room, which we found was dirty. And I don't just mean that the housekeeper forgot it. There was trash behind the bed & nightstand. There was one place to plug anything in & it was on one side of the bed, leaving the next person to charge their electronics in the ONE other outlet in the room. The couch was stained, the mattress felt like it hadn't been changed out since 1979. The bathroom was filthy. The shower had not been cleaned; there was hair, dirt, dust, sand, mold all over the shower. There was toothpaste or lotion smeared on the shelf in the bathroom. The windows & the coverings were inadequate, outstated, and also dirty. The entire facility except for the lobby felt like it hadn't been updated since the 90's. The lobby was polished with newer furniture, and smelled nice. It almost felt like a trap once we got up to our room & saw the tragedy of the room. We decided to go to the "sister company" which was the Hilton next door. I spent about 2 hours back & forth between the hotel & Expedia trying to get my riembursment. I will likely not use Expedia in the future due to the major inconvenience of having to fight to get my money back."
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