Shell Key Preserve Hotels

"Chris at front desk was terrible and rude."

"I did not stay under this reservation, and have been trying since 3/26 to have this reservation canceled and refunded, due to the fact that a duplicate reservation was inadvertently made. I do not feel I have gotten the proper amount of attention in this matter and it seems to have been bounced around to different individuals who may or may not understand the details. "

"This property is special in many ways. The history the service the cleanliness.. one of my favorite hotels.. The beach is one of the nicest in Florida "

"The rooms are very efficiently laid out, but there is no chair or desk-ish surface to do work on. Also, the staff from front desk to housecleaning seemed annoyed by our presence; even something as simple as asking for more toilet paper (as they failed to replace the empty role when they serviced the room) got us a firm glare."

"The place is nice. They are under construction so some of the beach access is a longer walk but didn’t really affect our trip. Overall it was a nice place. The food was good and there are options. staff was great. The room was clean and service came in everyday to make the beds. "

"Rooms were nice. Friendly and helpful staff. Out grandkids loved the pool and beach"

"The rooms were nice the bar and music were awesome everyday! Beach was great and the staff was wonderful setting us up everyday!! We had a great time!!"

"Free Breakfast is a good perk. I'm thinking this hotel struggles when it is at full capacity. The pool was the real issue. Very difficult to get lounge chairs as people would save them with towels then dissappear for hours. Kids throwing/whipping balls across the pool surface was another issue. Finally, we were on the 3rd floor by the elevator. Every day it was a staging area for housekeeping. Bins, staff hanging around in the halls, etc. "

"Seating is horrible, all the chairs were all so low to the ground. I’m 67, cannot sit in your rediculous chairs, couldn’t sit by the fire. Also, really at 230.00 a night, there was no coffee bar. Yes coffee in the room but really, not a free cup of coffee. I wouldn’t recommend your place, ever"