6/10 Okay
AniKatrina
Traveled with family
Apr 29, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Check In started rough for us. This was my first trip with my mom In years and I wanted things to go smoothly for us. She has an emotional support dog that stays in a stroller when we go out. I indicated very clearly on the reservation that we would be coming with an ESA and did not hear anything back. When we arrived to check in, the young lady was rude immediately and then when I showed her my mom's dog's license, she spat "you still have to pay". If we were going to have to pay 20 extra a night for the ESA, we would have gone somewhere else that takes animals for free.
There is construction occuring next door so it's NOT quiet. We had the Do Not Disturb sign on the door and thank goodness the top latch was done because the housekeeping lady tried to still get in.
Our last night there, the ceiling fell in on the shower. My mom asked for someone to come fix it and the manager said we would have to move. Luckily we were only moved down two rooms but it was a huge inconvenience to pack up everything and move.
You definitely get what you pay for but the staff definitely needs some customer service lessons. It was a good location, away from the hubub of Pigeon Forge and close enough to plenty of restaurants and shops.
AniKatrina
Stayed 3 nights in Apr 2024