Serres Hotels

"1. I choose Radisson because they have great options and preparation by real chefs. This time, however, despite the there being a card in the room offering room service, I was told the restaurant was not supporting it. I was advised that I could go to the restaurant but that it was fully booked, but I could get drinks. As there are not a lot of choices, and it was 2100 hrs, I opted to not eat until breakfast. 2. I was unable to sleep due to the persistent, and thick smell of smoke permeating through our room A/C. Being on the 23rd floor, it did not come from the 10th floor deck/restaurant. Perhaps the staff were taking smoke breaks near the A/C handlers? Unacceptable! 3. Knowing the parking situation was limited, I inquired about parking reservations. I received two replies that did not address my question, but rather were advertisements for me to upgrade. While not the case yet, I see hotels beginning to follow the "RyanAir" model, and offering rooms, but if you want additional amenities (towels, soap, lights, TV, etc.) there will likely be upgrade fees. Do not do this! 4. As an Expedia Platinum member, and the hotel advertised as "VIP Access", I am disappointed that a room upgrade was not available - but was offered as long as I paid. I understand these perks are based on availability and Expedia members likely fall short of Radisson members, however, Expedia should make better effort to reward members. 5. Thank you to the staff for accommodating my final bill!"

"They went the extra mile. I loved breakfast and the variety that we had. Also liked the loose tea."

"All good except for breakfast which are very limited"

"The hotel was reasonably priced and conveniently located for an early morning flight. It’s a beautiful property with a great staff."

"Great amenities for travelers. This hotel features laundry machines, a good gym, kitchenette, and food options at a very affordable price."

"The Ruby Hanna is in a great location. The train to and from the airport is minutes away. The rooms are comfortable and really well thought out. The bed was heavenly and the sheets and other linens were immaculate. They have pared down the unnecessary stuff and thought about what makes a stay enjoyable and comfortable. I will definitely stay here again"

"This was a nice hotel and the staff were very friendly and helpful. My only complaint is that I picked the room option specifically because it came with a tub/shower combo and the room only had a shower. "

"Clean"

"Fantastic. Great stop off during European road trip. Lots of shops, museums, culture and restaurants if you were staying longer than we did. Highly recommend 👏"