Serenbe Hotels

"The room was visibly old and unclean, but what made this stay truly unacceptable was the staff's attitude. We are a family of four sharing one room. When my wife initially requested extra pillows, the staff gave her two — but that still left us short. When I followed up to request two more, he flatly refused, in a dismissive and ill-tempered manner. There was no apology, no alternative offered, just a rude refusal — leaving our family without adequate bedding after the first night had already caused neck pain from the flat pillows provided. When I pressed the issue, he told me I could "talk to the manager" but then refused to provide the manager's contact information because, in his words, he didn't want to be bothered. That response is unacceptable by any standard of hospitality. We have stayed with La Quinta for years precisely because of its reliable quality and service. This property is a serious outlier — and the kind of experience that erodes trust in a brand people have relied on. I hope management takes this seriously."

"My family booked this hotel for the night we arrived in the US. Had 3 rooms 2 were very dirty, the breakfast buffet was non existent, we went to an ihop. I would not stay here again, "

"El desayuno estuvo normal."

"Clean room great staff and good breakfast. "

"Quick overnight stay after a late arriving flight before heading home. Easy and super comfortable shuttle rides to hotel and return to airport in the morning. Front desk was present, friendly annd efficient even at my late hour check in, which was most appreciated. Very comfortable nights rest - very clean and well maintained. Will definitely make this my ATL hotel of choice when I fly in or out!"

"This is one of the best hotels that I have stayed in in Atlanta for right now as I was traveling, and I would recommend this hotel to anyone who’s traveling and laying over for rest a comfort, the cleanliness the people everything was top notch. Rome was clean. breakfast was beautiful parking and staff was Safe. I felt real safe in the establishment."

"Quick and easy check in, clean room, good location near the airport"

"We Enjoyed our Stay, nice & comfortable."

"The pool was not open staff was rude"