Serans Hotels

"There was absolutely nothing there for kids . The restaurant was close only open for breakfast "

"Amazing staff"

"Terrible, avoid, filthy, nothing works, eg tv or wifi its budget"

"We recently had a three-night stay at this hotel. The location between Pontoise and Cergy-Pontoise made it possible to easily access the train station in either location without a problem. This property is also about a 15-minute walk from the 3 Fontaines shopping center. We arrived quite late on our first night, but the night watchman let us in and checked us in cordially and efficiently. He made sure that we could access the wifi and that all of our questions had been answered. We were greeted warmly for breakfasts. They were very good, offering both a few hot items and a variety of cold items. Everything was well organized, and the dining area was calm while we were there. Our room was small, but everything in it worked, and it had been satisfactorily cleaned. The only issue we had was with the shower. It was difficult to climb in and out over the side of a bathtub without any safety equipment. Also, when taking a shower, water leaked out from under the glass surrounding the shower. "

"The hotel is well located near a busy road junction but the road noise was minimal within the hotel. Rooms were small but well equipped. The beds were very comfortable with extra pillows provided. The bathroom was small but the shower was powerful and refreshing after a long day exploring. We didn’t use the restaurant in the hotel which was shut over the weekend and personally found the breakfast to be on the expensive side so chose to eat elsewhere for breakfast but there are plenty of eateries within a short distance to choose from. The staff at the hotel were exceptional and went above and beyond to guide us with transport into Paris, where to park and what stops to get off at for the various sights. All in all a very well priced hotel, excellent location for exploring Paris and the surrounding areas. A clean and comfortable hotel - we would recommend. "

"The areas was really good where it's located really close of Poissy train station. Very nice staff and clean property. The breakfast was just an okay for me, nothing crazy."

"Welcoming, helpful, and friendly staff. Easy parking out front. Breakfast could not have been better. Excellent local cheese, bakery, eggs and bacon to order, yogurt, preserves, juice, freshly made coffee or tea. Breakfast room bright and comfortable. Room large, shower with plenty of hot water, bed comfortable, everything I could ask for in the room. Would definitely stay again."

"Room was very clean. Cleaner than some more expensive hotels I have stayed in. We only saw two staff, a security guard and the lady at breakfast- she also appeared to cover reception and cleaning duties and restocking the breakfast bar. She was lovey & a very hard worker. The downside & reason I cannot give 5 star is the check-in service after hours is by machine. It was not working for the family in front of us, it was very cold out. It was clear they had a reservation to us, and the guard could have let the child at least, wait inside. He seemed to help them at the beginning and then he gave up and went back inside himself to the warmth. They did get through to customer support via the machine call button but it took way to long for their issue to be resolved and people were waiting in the cold behind. The machine needs to be indoors if there is going to be issues with it. We were all lucky it was not raining. They were at least 30 minutes out there. Thankfully we eventually figured out how to checkin online while we waited. The rooms are small enough but most places in Paris are. They had everything we needed and the beds were comfortable. Would stay again, but would make sure I am checked in online first. "

"Great hotel if you have business in western Paris but not recommended if you want to visit central Paris "