Scotton Hotels

"Beautiful property. Pulling in the drive is stunning. The interior is well decorated. The building itself is obviously older and it shows in certain areas: the toilet was unreliable, small cracks, bit of discolouration on tiles, and the pool floor isn’t sealed well so it has bumps and bounces. The room we booked for a family was perfect. The separation wall made the room feel much bigger and the kids loved having their own space. The TV selection was very basic and the TVs themselves were very slow. The staff were all wonderful and very helpful. I did have to ask a lot of questions as some information wasn’t given initially but it wasn’t too inconvenient. The swim times for children was a bit annoying because we had to plan our day around it but I understand why they’re in place. We just would have liked a bit more freedom to choose when we wanted to go rather than set times. The bed we had wasn’t super comfortable, the mattress slanted on the edge. The pillows desperately need an update. They were very flat and offered no support. However the kids single beds were comfortable for them. The restaurant menu looked good but was expensive so we chose to eat elsewhere. Except for dessert which we did get through room service. The sticky toffee pudding was top 3 best we ever had. The grounds are vast and great for a wander. Overall, good stay. We would stay again as the experience itself outweighed any issues we had."

"Stay was alright. Didn't eat or use bar"

"Lovely and spacious room. Only issue was the not hot water in the shower but reported to maintenance and fixed right away. Ok English style breakfast. Staff were friendly and helpful"

"Good job"

"Very little parking available and £10 per night. But on street parking a few minutes walk or 4pm to 10am on the square in front. Not a problem. Fabulous location, probably the best in Richmond town. Lovely characterful building. Pricy and breakfast extra. Greggs or Wetherspoons nearby! My issue was with a premium room, 205. One set of curtains couldn’t be opened or fully closed. And window couldn’t be opened due to lack of maintenance. Main problem was the mattress. Unbelievably bad. It was probably very soft when new but by now it was squashed to half its original thickness. Terrible sleep. I’ve had better mattresses in $10 Central American hostels. It’s 29 years since I last stayed and despite the staff denials the mattress felt like it had been in service for longer. Staff excuse ‘we don’t sleep here so didn’t know’. Not good enough. A simple room condition inspection would have identified that. Potentially great but do the maintenance. "

"Very comfortable if the rooms are warm a fan is supplied, breakfast was good standard buffet breakfast, food and beer was good too"

"A really good location to stop overnight and very happy with the room. Breakfast was delivered in a hamper box outside our room and was rather disappointing. No egg/cold meats option. The main option was oats with fruit. We ordered with banana and strawberry. Tiny amount of strawberry and the banana slices were dried and chewy. But the evening meal was good honest pub grub."

"Our stay was everything we hoped it would be and more. A wonderful hotel."

"Don't be put off when you enter the pub, it looks very old and needing lots of upgrades. Then there's the staff, you couldn't have a better reception than here. Our room was spotless and everything that you needed was in and if it wasn't you only had to ask. It was a hot day so we could sit in the beer garden, that too could have benefited from a tidy up but it didn't spoil having a drink or two, The included breakfast was spot on. All in all we had a great stay here and we would go back. We went to the old theatre and would say that if you haven't been inside you are missing a treat."