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Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Breakfast available
  • Bar
  • Housekeeping

About the neighborhood

Map
Scarborough 4-5 Blenheim Terrace, Scarborough, England, YO12 7HF

Restaurants

  • The Albert
    2 min walk
  • Kam Sang
    4 min walk
  • Domino's Pizza
    7 min walk
  • Scarborough Tandoori
    6 min walk
  • Oasis Cafe
    7 min walk

Similar properties

Premium bedding, iron/ironing board, travel crib, free WiFi
The Clarence Gardens Hotel, BW Signature Collection
  • Pet friendly
  • Parking included
  • Free WiFi
  • Breakfast available
9.4 out of 10, Exceptional, 117 reviews
The price is P4,520
P5,424 total
includes taxes & fees
Mar 16 - Mar 17
The Clarence Gardens Hotel, BW Signature Collection
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Reviews

Reviews

8.0

Very Good

8.6

Cleanliness

8.6

Location

8.8

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 66 out of 183 reviews
Rating 8 - Good. 68 out of 183 reviews
Rating 6 - Okay. 28 out of 183 reviews
Rating 4 - Poor. 15 out of 183 reviews
Rating 2 - Terrible. 6 out of 183 reviews

Reviews

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Breakfast was great fresh fruit as well as continental and cooked breakfast available. Room small but clean and comfortable
Stayed 2 nights in Feb 2020

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed a couple of stays at this hotel and we will definitely come again
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine and the communal areas were nice. Our room was adequet but rather small. The staff at breakfast and the food were excellent.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Overpriced and disappointing

My wife and I booked a room to stay for two nights over NYE. As we initially considered bringing our dog, that seemed to be a convenient place to stay. As we managed to get a pet sitter, we ended coming on our own. The room we stayed in was quite dated and the smell coming from the toilet was very unpleasant. The bedroom was awful and quite uncomfortable. The breakfast is very good and well served, though there was only one member of the staff doing the tables and serving with the help of someone from the kitchen. She was clearly doing her best, but it was not enough to accommodate the huge demand from a fully booked hotel. The hotel is clearly missing a good manager and considering the price we paid for, it's not worthing staying there again.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice clean accommodation. Friendly welcoming staff
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff Breakfast was lovely and filling
Stayed 2 nights in Nov 2019

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would go again

The service was great the breakfast excellent. Room was compact comfortable clean and warm.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Somewhat ok

Great service, check in was quick and easy. Disappointed that I wasn’t given a sea view, the kids would of loved it as well as my self, seeing as thought I was the first one arriving on the day! Breakfast, would of liked the option of choice brown or white bread like the other guest, as well as been told what’s for breakfast before hand...as I was traveling with children, planning in advance helps a lot!...literally had to request for things. Had a vegetarian fully English and it was great I must say. Just need to venture out more on vegan/vegetarian options, Dairy alternatives, Meat replacement meals & drink! Multi choice Coffee machine, as well as a water dispenser. Bedroom was very cosy and warm, kids had a great night too! Games room wasn’t available, unknown why! Late check out request pre visit was told on the day not available, very disappointed...was even offered an option to hold my luggage while I take the kids along the beach for a walk, literally dragged it around from 10am-4pm, not practical at all!
Stayed 1 night in Nov 2019

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed with my mum and Dog, we had a Beautiful room 16 and the staff where wonderful and couldn’t do enough for us to have a pleasant stay.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
The view from this hotel is amazing, if you pay extra for a sea view! The 2 staff members were pleasant enough and when you arrive go to reception and pay the £2.50 for a 2 day parking permit-Bargain! However they are the only positives. The hotel smelt like boiled cabbage in the lobby and old wood chip wall paper in the room. I regret paying extra for the sea view as the room (14) was so tiny it was only ever meant to be a single Approx 3 metre squared at a maximum, the bathroom was approx 2 metres by 75cm....even at my 4ft 11 stature it was beyond tiny! The whole room was 1970 wood chip, that was very very tired. The bedding sheets were really clean, but i made the mistake of looking under the sheets to see a very dirty divan and pillows. The bin still had rubbish from the previous occupants, plus a cup had been used and they forgot to put in a kettle which i had to go source from reception. This hotel doesnt do food either and a good walk to the local amenities, but remote is what i wanted. Fortunatly due to a family emergency we had to leave after only being in the room a total of 1 hour. The staff member suggested he would speak to his manager to let them know the amount of time we were there to see if a partial refund could happen...Im guessing not as not heard a thing from them. Needs a good strip down and redecorating job.
Stayed 1 night in Oct 2019

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An overnight stay, booked last minute, very friendly and accomodating
Stayed 1 night in Oct 2019

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Great place, friendly staff and the place was immaculate throughout. We had a family room with a sea wow which was perfect for us. Great food as well.
Stayed 2 nights in Oct 2019

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not let the relatively high rating device you

Bedding not changed during our five night stay. Coffee cups not replaced once. When I checked in the man at reception complained that he had just been sacked with two days notice. I was told that the hotel owner is struggling due to its sister hotel near Whitby losing a lucrative business contract with miners. I've stayed in hotels in Mozambique during a civil war when it was the poorest country on the works with one item was on the menu yet I've never ever experienced not having beds with fresh linen made daily at a hotel
Stayed 5 nights in Oct 2019

6/10 Okay

Simon

Disliked: Cleanliness, property conditions & facilities, room comfort
Great views & location, needs an update
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasantly surprised

We had a lovely modern, clean room (16) that seemed to be recently refurbished. Great view over sea. Daughter’s room wasn’t as modern, but still clean. Good bar area and friendly staff. Others areas of hotel not as modern. We didn’t book breakfast but lots of local cafes.
Stayed 3 nights in Dec 2018

4/10 Poor

Sukhbir

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I am sorry but the whole hotel smells. Including the room which has a separate smell of it's own. And then bathroom had a third different kind of smell. I have been to cheap hotels before but never before have i stayed at a hotel that smelled! The service was fine. The view from the room was great. But the stink of the place made the stay really forgettable for me
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
This is now a contractors hotel . The room advertised is not available and the other ones offered are like a dirty prison cell . Do not stay !!!!!!
Stayed 3 nights in Dec 2018

10/10 Excellent

Danielle, hartlepool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our time in Scarborough

First class clean hotel would highly recommend it
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel and the staff were excellent

Nice hotel and the staff were excellent and very friendly. In the given conditions, with all hotels in terrace style is difficult to ask for more. However, the view to the see makes a lot of the money (at least half).
Stayed 2 nights in Aug 2018

8/10 Good

louise, durham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location, very welcoming

Location couldn’t be better, gorgeous sea view! Room was lovely, breakfast was very good. Staff were all very friendly. Would definitely stay here again
Stayed 1 night in Aug 2018

8/10 Good

kez, hull

Liked: Cleanliness, staff & service

Nice hotel with a nice view

The hotel was a small bit pleasant little establishment the guy on check in desk was great and loved the little bar area, sea view room was nice touch and bed was comfy with a nice breakfast to finish the stay off Only criticisms are the toilet/shower room is very small and could do with another chair to sit on Otherwise great stay
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Staff & service

Friendly staff

The location was good, overlooking the beach and only 10min walk to town. Parking is not guaranteed and can be a bit hit & miss. The shower wasn’t warm or powerful & could do with improvement. I wouldn’t not stay again.
Stayed 2 nights in Aug 2018

8/10 Good

GILLIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Had one night stay in a family room .great location, comfortable beds, bar prices very reasonable .
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent B&B

From the moment we walked in we were made to feel very welcome. Lovely bar to sit and have a drink and chat to other guests and bar staff. Room was wonderful and exceptionally clean. Loads to choose from at breakfast, all freashly prepared. Will definitely be booking again.
Stayed 1 night in Aug 2018

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Seaside beauty

Old hallways but rooms are nicely updated. Friendly staff. Beautiful views.
Stayed 1 night in Jul 2018