"Overall an exceptional property and the rooms were clean and fresh. I found two things that did not match the reputation of the Hyatt and this beautiful property in general. The Palms restaurants uses ceiling fans to keep it comfortable which is great, but someone should clean them; they have dust hanging off them and there was even dust hanging from the rafters. I found it hard to eat seeing dusty fans blowing overhead.
My husband lost his khapsack and was sure he left it in the lobby while waiting to check in. James at the bellstand and his colleagues were very helpful in checking that we did not leave it in our cab. My husband and I went to the front desk 3 separate times to inquire if it was found. Each time they said they checked the lost and found, asked colleagues, and took a quick look in the back but nothing turned up. Finally, a fourth time I inquired and asked if security could check the cameras. Yrving from security came to take a report from me. Within 15 minutes he located the knapsack and brought it to our room. How is it that no other team member was able to find this? There was either no effort or something very wrong with why it was not given to us. We were very thankful for the time Yrving took to care about looking into the matter and locating it. Other than this incident the staff was all wonderful, food was great, property is gorgeous and we had a wonderful stay."