Hotel Riu Palace Antillas - Adults Only - All Inclusive

4.0 star property
Eagle Beach paradise offers al fresco dining, spa treatments, snorkeling, and area exploration with convenient limo service.

Choose dates to view prices

The Hyatt Regency Casino is on Eagle Beach's white sand. Dine at four fusion restaurants or relax with a poolside drink on sun loungers. The spa offers deep-tissue massages, body wraps, and manicure/pedicure services. Active guests enjoy surfing, body boarding, and volleyball.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included

Room options

Available filters for rooms
Showing 36 of 36 rooms

Junior Suite, Ocean View (U)

8.0 out of 10
Very good
(300 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (L)

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Partial Ocean View (L)

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (L)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, Ocean View (U)

8.6 out of 10
Excellent
(4 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (E)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (E)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-US)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (C)

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (C)

8.4 out of 10
Very good
(12 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (C)

7.4 out of 10
Good
(6 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, Superior, U)

8.4 out of 10
Very good
(6 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club, U)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Suite, Oceanfront (Elite Club, U)

10.0 out of 10
Exceptional
(1 review)
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Suite, Oceanfront (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, Superior, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club | Superior | C)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Suite, Oceanfront (Elite Club | C)

  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (Elite Club | Superior | E)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | E)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Suite, Oceanfront (Elite Club | E)

  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Partial Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Elite Club | Superior | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Oceanfront (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (Elite Club | L | Superior)

  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | L | Superior)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Suite, Oceanfront (Elite Club | L |)

  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!

About the neighborhood

Located on the beach, Hotel Riu Palace Antillas - Adults Only - All Inclusive is in Palm Beach, a walkable area in Noord with great shopping. Shoppers can check out Renaissance Mall Aruba, while everyone can enjoy the natural beauty of Eagle Beach and Palm Beach. Bubali Bird Sanctuary and Butterfly Farm are also worth visiting. Looking to get your feet wet? Kayaking and scuba diving adventures can be found near the property. Visit our Noord travel guide
Map
J E Irausquin Boulevard 77, Noord

What's nearby

  • Bubali Bird Sanctuary
    Bubali Bird Sanctuary
    1 min walk - 0.2 km
  • Butterfly Farm
    Butterfly Farm
    4 min walk - 0.4 km
  • Palm Beach
    Palm Beach
    5 min walk - 0.4 km
  • The Casino at Hilton Aruba
    6 min walk - 0.5 km
  • Hyatt Regency Casino
    11 min walk - 1.0 km

Getting around

  • Queen Beatrix Intl. Airport (AUA)
    16 min drive

Restaurants

  • Bugaloe Beach Bar & Grill
    8 min walk
  • Gianni's Ristorante
    7 min walk
  • Lola Taqueria
    6 min walk
  • Tambu Beach and Pool Bar
    7 min walk
  • Barry's Bar - Riu Hotels & Resorts Aruba
    3 min walk

About this property

Hotel Riu Palace Antillas - Adults Only - All Inclusive

Upscale all-inclusive property near Eagle Beach
Hyatt Regency Casino is located near Hotel Riu Palace Antillas - Adults Only - All Inclusive, which provides a free breakfast buffet, a nightclub, and a poolside bar. This property is a great place to bask in the sun with a beachfront location, sun loungers, and snorkeling. Indulge in a facial, aromatherapy, and a manicure/pedicure at the onsite spa. Be sure to enjoy Fusion cuisine and al fresco dining at the 4 on-site restaurants. Fitness classes are offered at the gym; other things to do include surfing/body boarding and volleyball. Free in-room WiFi is available to all guests, along with a grocery/convenience store and shopping on site.
Additional perks include:
  • An outdoor pool along with sun loungers
  • Free self parking
  • Limo/town car service, express check-in, and ATM/banking services
  • Luggage storage, meeting rooms, and an elevator
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 482 rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 32-inch flat-screen TVs with premium channels
  • Balconies, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Sailing
Snorkeling excursions
Windsurfing

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in the Ecostars and Travelife, programs that measure the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Atlantis
  • Krystal
  • Malmok
  • Rimini
  • Wayaka

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Nightclub
  • Outdoor pool
  • Personal motorized watercraft
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • TV in common areas
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children 17 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

This property does not have a Aruba Tourist Board rating. For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Westin Resort & Casino Aruba
Riu Palace Antillas All Inclusive Adult Palm Beach
Riu Antillas Inclusive Adult
Riu Palace Antillas Adult Palm Beach
Riu Palace Antillas Adult
Riu Palace Antillas All Inclusive Adult Noord
Riu Palace Antillas Adult Noord
Riu Antillas Inclusive Noord
Riu Palace Antillas All Inclusive Adult Only
Riu Palace Antillas Adults Only All Inclusive
Hotel Riu Palace Antillas - Adults Only - All Inclusive Noord

Frequently asked questions

Does Hotel Riu Palace Antillas - Adults Only - All Inclusive have a pool?

Yes, this property has an outdoor pool.

Is Hotel Riu Palace Antillas - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Riu Palace Antillas - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Hotel Riu Palace Antillas - Adults Only - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hotel Riu Palace Antillas - Adults Only - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, kayaking, sailing, and more.

Where is Hotel Riu Palace Antillas - Adults Only - All Inclusive located?

Nestled on the beach, this Palm Beach property is within a 10-minute walk of Bubali Bird Sanctuary and Palm Beach. Eagle Beach and Hyatt Regency Casino are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel Riu Palace Antillas - Adults Only - All Inclusive Reviews

8.6

Excellent

9.0

Cleanliness

8.6

Amenities

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 919 out of 1551 reviews
Rating 8 - Good. 339 out of 1551 reviews
Rating 6 - Okay. 170 out of 1551 reviews
Rating 4 - Poor. 71 out of 1551 reviews
Rating 2 - Terrible. 52 out of 1551 reviews

Reviews

Verified

2/10 Terrible

Nadia

Disliked: Staff & service, amenities
I booked ocean view room up on arrival we got island view been told no room available only tomorrow , few days had broken lock with malfunction of key on the way back at check out front desk messed my stay with previous guest and tried to put international phone bill on us . Horrible non professional never seen before
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the hotel and amenities amazing. More food choices than I could eat in a week. Very clean and wonderful staff.
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Afsaneh

Liked: Cleanliness, staff & service, amenities
The food was always fresh and big spread. Issue is that the key to the rooms do not work regularly for all hotel guests. Also lack of communication of daily activities. Otherwise it is a fabulous resort
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Thomas F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome and the staff was amazing. They went out of their way to accommodate. The food was excellent
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

Gary

Liked: Cleanliness, staff & service
?
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Pascale

Liked: Cleanliness, staff & service, property conditions & facilities
I love the hotel and people. I would improve on the food and get a male massager. Some women prefer male massage instead of women and the jacuzzi could be hotter.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Nora

Liked: Staff & service, amenities, property conditions & facilities
hot tub was dirty the staff was great! Pearl (elite front desk) and Vivian (bar elite) were the best of all. So sweet, polite, and so professional. Will return!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older facility but kept spotless and all in excellent working order. Staff is the absolute gem of the resort- from the housekeeping, servers, bartenders, activities, bathroom asst. food prep you name it each and all with a smile and most delighted to be there. Room was spacious and very comfortable. Entertainment bonuses using both resorts as talent varies. All restaurants including Buffett and specialty were excellent. Did not go to casino- used concierge for excursion and transportation booking and all was amazing.
Stayed 10 nights in Mar 2026
Verified

4/10 Poor

Christopher Alan

Disliked: Cleanliness, amenities, property conditions & facilities
I think just avoid all inclusive in Aruba but I’d definitely not come back to the Riu Aruba Palace Antillas. The value is just not there at all. The real issue is the food. Other than breakfast and some dishes at the Krystal restaurant, it was really inedible. You can’t make reservations for dinner and most had hour plus wait times by 6:30pm (and you were waiting for not great food). There is basically no food between lunch and dinner. So many of the waitresses were unbelievably nice. Hitting head on the lamp wasn’t fun (it’s on top of bed?). The pool and beach were unusable a lot of the time as zero available chairs by 7am and no one doing their job to bring chairs around usually. The entertainment was lowly attended most nights and there was not much going on at the resort. The dancers and some singers and shows were good. The bars stock only certain quantities of alcohols like Tito’s and don’t not refill when they run out. All the bartenders were super nice. We were told by the doorman he couldn’t find us a cab and it’d be better to find it on the street (which was difficult). I complained about the food and was hoping there’d be some type of change but it really was just a serious problem. I basically stuck to breakfast which was good and then salads. I have a severe mango and papaya allergy which was quite hard to navigate, so I couldn’t eat fruit. The management was nonexistent. The internet never worked and you had to reconnect every time you wanted to use it.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at the RIU adults only all inclusive! The rooms were clean, they came every day and tidied up and gave clean towels. If you want your sheets changed daily you just leave a card on the bed and they do it. They restocked our mini fridge daily as well. The staff always seemed to be in the best mood, very accommodating and friendly. Pools and area around them were clean. We loved the swim up bar, wish there were more domestic beer choices, but overall very happy with the bars. The entertainment was good, all of the staff seem to really be into entertaining so that made it good. The White party was awesome, probably our favorite event. The food was good, I didn’t feel like there were a lot of differences from day to day, but it was good overall. The presentation of the food was always done very well. We would definitely stay here again, in fact we cannot wait to plan another vacation!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Prayther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and amenities. Breakfast and lunch buffets were very very good. Main restaurants just average. Not bad but not at all high end. Left property for dinner 7 of 9 nights.
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

Valeri

Liked: Cleanliness
Restaurants are absolutely amazing. Very friendly and helpful staff. Rooms and entire resort was clean. We had a wonderful time here.
View from our balcony.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily one of the best vacation spots. Everything you could possibly need is at this resort and all of the local shops and restaurants are within walking distance if you want to leave the resort. The buffet was great and had many options. The restaurants on the resort do not take reservations so many people will arrive a half an hour early to wait in line because they stop taking people after a certain time. We didn’t want to do this but it’s an option. Drinks were available at all times. Staff was extremely helpful and friendly. Pools were very clean. The beach was absolutely amazing. You do have to get out there early to get a palapa but I didn’t mind because I’m a morning person. (There were several older folks who would wake up at 5/6am to “reserve” them with their towels so if you want one close to the water I’d get out there early). Overall this was a great location and we had a very positive experience. We will 100% be coming back!!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Nancy V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo de excelencia hasta los huéspedes, los trabajadores de los restaurantes , buffet, limpieza , recepción, en fin ya los considero amigos. Es mi tercera vez y el año próximo volveré. Muchas gracias por su cariño
Stayed 4 nights in Mar 2026
Verified

4/10 Poor

Ryan James

Liked: Cleanliness, amenities
Disliked: Staff & service
The issue with the hotel room key cards was unacceptable. The fact that if the card was kept anywhere near a phone or anything metal it would disable and we would have to get a new card and come all the way back down from the 17th floor. We had to do this 6 times during our trip. Absolutely infuriating.
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was overall beautiful and we had a nice view from our room. But what was advertised as a "junior suite" was just a normal hotel room with an ocean view and balcony. No other amenity in the room. Overall the wait staff was nice and accommodating. But the staff when you first check-in, most of them had no idea what they were doing and were not the friendliest. Asking for a simple receipt when I checked out, I was told I could not get one because I had "already checked out" and next time to ask for a receipt before I check out. I don't think there could have been a more ridiculous answer. Finally, while the drinks were good, can you actually put alcohol in them? People come to get a little tipsy and for a good time, not to drink the equivalent of water while having spent thousands of dollars.
Stayed 6 nights in Mar 2026
Verified

2/10 Terrible

Gerard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival at the Riu, we quickly realized something was off. Our first room had clearly not been cleaned properly—dirty floors and stains on the bedding were immediately noticeable. To their credit, the staff moved us to another room quickly, but unfortunately that room also wasn’t clean. We were then moved to a third room, which at least had the room type and view we had expected from the start. However, it still was not properly cleaned and even had hair in the shower drain. At that point we elected to just settle in rather than continue moving rooms. The hallways and common areas appear very worn and poorly maintained. Carpet tiles are peeling up, elevator surrounds are coming off the walls, and stains are visible in many places. There was also a strong, unpleasant smell in the hallways throughout our stay that gave the impression there may be a larger moisture or mold issue in the building. We also had ongoing issues with our room keys. They rarely worked properly, often requiring 10 or more swipes or a trip back to the front desk to have them reprogrammed. The staff often seemed frustrated or disengaged. To be fair, it felt like they were dealing with a constant stream of guest complaints, which likely makes their jobs difficult. Overall, the property appears to be struggling with basic housekeeping and maintenance, which made the stay disappointing
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Susan M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elite Club oceanfront room with 2 balconies! The resort was immaculate, amenities were great. Elite Club private pool & ability to make reservations instead of having to line up at the specialty restaurants made the trip even better.
Stayed 5 nights in Mar 2026
Verified

4/10 Poor

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very underwhelming. Limited restaurant selection that never said reservations required but by 730pm, they were full for the evening. This limited us to the buffet for dinner. Also, even though RIU owns two properties side by side you cannot visit the restaurants at the other resorts The entertainment at night was mediocre at best. What was labeled as a comedy show was just a game show. There was little humor in it. The beach and pool were clean but patrons reserved seats very early and were never removed after the two hour time limit even though it is clearly marked as being the rule. This led to limited good seating The staff was the best part. Always helpful and accommodating. This was pretty much the only part that exceeded expectations.
Stayed 6 nights in Mar 2026
Verified

4/10 Poor

Justin

Disliked: Staff & service
Booked an oceanfront rooms with two beds as we were having a guys trip. The hotel tried putting us in rooms with only one bed and no privacy for the bathroom. When we brought the issue up to the front desk management they lied to us originally stating that they had no double bed rooms for oceanfront and blamed Expedia for the mix up. They then downgraded our rooms to oceanview with no compensation. Later they told us that the rooms that we had reservations for were booked by others until the next day and finally moved two sets of people in our group up to the rooms that were originally booked (mind you, we all booked over 6 months in advance). On checking out, we did hear other vacationers had the same issues as us. The rooms were not consistent between us as some had amenities that the others didn’t. The gym is disgusting and dangerous, the machines for weight lifting will leave stains on your hands that takes a bit of time to scrub clean. The equipment also shows signs of lack of maintenance as one bike sounded like the tread was off and making additional thumping sounds when a person was using it. The cables on the standing weight machines also needs to be corrected and tightened. As for the pools, we found at least the pool that was connected to the bar had plants growing out of the drain on the bottom of the pool. The restaurants/bars were great and the people staffing those areas were very friendly and knowledgeable, going above and beyond.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Georgeann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view was nice not a direct right in front of you view.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Doran

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Ronald L Lavere

Liked: Cleanliness, amenities, property conditions & facilities
House keeping did a great job. A little dated but nice.
Stayed 5 nights in Feb 2026
Verified

2/10 Terrible

Jake

Liked: Property conditions & facilities
Disliked: Cleanliness
Staf stole my yeti cup
Stayed 4 nights in Feb 2026