Santiago Hotels

"Great spot for staying in Hatillo"

"The room was clean but there was a giant spider"

"Beautiful place to relax and reconnet in the mountains. Will come back!"

"The hotel was well kept but there was NO HOT WATER to shower with. We informed front desk staff and they advised us to let the shower faucet run for 10 min to allow hot water to run. We let it run 45 min and still no hot water. Also the room was freezing because you could not control the AC. There was no microwave or phone in the room to call front desk if needed. I was very disappointed."

"The place/setting is incredible. The hotel is surrounded by mountains. The pictures will never reflect the real beauty of the setting. The hotel itself has a positive ambiance of relaxation and peace. The pool area is also beautiful (I would only recommend adding heating to the water). The staff is very kind and welcoming. If you add breakfast to your reservation, the staff can bring you the breakfast outside you cabin. If you choose to have diner in the evening is also very peaceful and you will be receive good attention. The bathroom needs some updates, but I definitely recommend the place. The hotel includes a Ceiba (tree) trail that reflects the beauty of the mountains and nature. You can visit the river within a walking distance."

"It’s a different concept of stay. No on site staff but reachable via watts. Love the kitchen, pool and common areas. Don’t like much the fact there is no TV in the rooms but not a deal breaker. Don’t like the fact that exterior doors don’t lock properly all the time "

"Beautiful location and the rooms are amazing with view of the beach!"

"The room was spacious and clean. Our room had ocean view, and there were no issues with our two dogs. There is plenty of parking space. The property itself was ok yet it could use a little additional cleaning. There was standing water in the stairs, and the third floor breakfast area trash can could benefit from a little cleaning as there was a foul smell in the area."

"The apartment is in NEED OF SERIOUS MAINTENANCE. THE Mattress covers all had holes and stains it was disgusting. Possible bed bug infestation. The outlets are not covered properly and some have no covers. There were holes in the walls. Roaches crawling on counter in kitchen and in bathroom. It was terrible and then nobody repsonded until the next day. We would not even leave our bags down. We walked in called and didnt get a response and left immediately after taking photos and video. It was the worst place I have seen. "