Santa Marta do Alvão Hotels

"This hotel was a lovely surprise. You turn off a busy road and find this gem. We were welcomed by friendly and helpful member of staff. She explained about the facilities and how we could use them. Our room was clean and comfortable. We enjoyed using the indoor pool with its sauna and Turkish steam room. It was pleasant sitting outside with a drink too. Dinner was delicious and the breakfast was good too. I would definitely stay here again and recommend the hotel to friends."

"The room was clean but well worn. Burn holes in carpet, bathroom sink scratched and cracked. Staff friendly and available all times. Pretty views!"

"It's a calm, casual place with class. Good restaurant. But its more a mix of old and modern than the photos makes you believe. Bedrooms and restaurant are in moderne additions, but it works well."

"Clean property. Neighboring room was a little noisy but quiet for the most part. "

"The room was spotless and the staff was lovely. Thanks "

"We had a perfect stay at Five Sabrosa Senses. Everything was wonderful: delicious breakfast, incredibly helpful and available staff, and a beautiful house made for pure relaxation. We especially loved enjoying the stunning views during the rainy weather. The sauna was absolutely the highlight! We’ll definitely be back."

"Enjoyed the location and relaxed friendly staff"

"Clean rooms. Friendly staff."

"My husband and I booked two rooms so we could each take calls and work in the evenings. When we arrived, the restaurant had no electricity, so only salad was available. We’d just cycled 90km, so that was disappointing but understandable. Unfortunately, things went downhill from there. Not long after checking in, the Wi-Fi stopped working (and stayed down for the rest of our stay), and the power outage that had affected only the restaurant spread to the entire hotel. Electricity was out for most of the night — about 90% of our stay — leaving us unable to work as planned. We had to use our phones as hotspots (costly since we don’t have a global data plan) and sit in the dark with limited laptop battery. We checked with reception several times but received no communication or updates. When we checked out, no one asked how our stay was, and there was no apology or acknowledgment of the situation. Hotels.com also reached out on our behalf, but the hotel declined to offer any compensation or even a note of apology. For a property that advertises itself as five stars, this was extremely disappointing. Power issues can happen, but how a hotel handles them makes all the difference — and the complete lack of communication or customer care here was unacceptable. Would not recommend."