Family friendly Hotels in Santa Cruz, Madeira Island

"Hotel is clean, reception staff is very good, restaurant staff gets the work done but not very friendly. Room was in a bad condition, wall were peeling, door didnt lock, shower head wont stay in place, bath tube in a horrible condition. Pools were always dyrty, the gardens were the only nice and looked after place in the hotel."

"Breakfast buffet had lots of variety. Beautiful pool area! Everything is so clean & well maintained. Staff is friendly and helpful. "

"Excellent breakfast "

"Unfortunately I would say our experience wasn’t great. The balcony door was broken and when asked to have our room switched she told us not to worry it’s safe. Being that we were on a girls trip. We didn’t feel safe at all and the balcony was on the first floor. So people can easily just walk right it. That ruined the trip it self. The space it self was clean and huge. Very roomie but that situation didn’t allow us to sleep and we had put chairs and table by the door not that would have much but to prevent someone from coming in. Unfortunately I was not impressed that they didn’t switch rooms for us as that would have made the experience better but we couldn’t get any sleep. "

"Beautiful hotel and grounds! Friendly and helpful staff, delicious food! A wonderful all inclusive experience. We had a beautiful room with an extra large balcony with partial view. Room was always cleaned daily and towels changed. We enjoyed the location, the ample parking and the grounds. Kids enjoyed the heated pool and we all enjoyed the buffet, kulinarium restaurant and the evening shows. We are already planning our next trip there! Thank you for a beautiful holiday week Riu Madeira! "

"This place is terrible. Not enough staff, unhelpful staff (no offer to help with luggage etc.), check in process was slow, room was unclean and it’s run down. Just a weird vibe and I’d never stay here again. "

"The hotel was clean and very relaxing, the food was great and the staff was nice. "

"Staff were extremely helpful and friendly. Airport transfer included at a time to suit us. Weather was bad so we couldn’t try the pools or tennis court but all looked nice"

"The hotel was clean and right at the beach. I honestly have no complaints. It was amazing. "