Sandbank Hotels

"The room was clean with a great view, staff were lovely, we had breakfast and an evening meal which were both fantastic. "

"Clean room. Lovely staff (check in is at the pub/restaurant). Food was very good for both dinner and lunch. Large parking lot. "

"Spa garden rooms were beautiful and the staff were amazing. Dinning is not fast so leave enough time."

"Hotel is in need of upgrading , room was nice but bath and shower needed replacing when turning on taps it was very noisy. Pillows very cheap and thin. Breakfast wasn't very good , coffee weak . Bread cheap assortment of pastries good if that's what you like for breakfast. Hams and cheese first day a few bits second day none had to settle for honey on toast and a banana. "

"Comfy bed. Very expensive menu. Nice pool. Hot tub could be warmer when charging £15 PP PH overall lovely though"

"Dinner in the grill restaurant was amazing with lovely views out to the loch. Service was good despite it being very busy. Breakfast the following morning was in the same restaurant and it was even busier! We did wait a while for tea and coffee however the food was great and the staff were very friendly "

"staff are lovely, room was immaculate, loads to do "

"The location is the winner - people definitely visit to stay in a truly incredible part of the country. This is our second trip in less than a year, and unfortunately Portavadie is looking very tired indeed. I was quite shocked at the lack of cleanliness in common areas (corridor outside our room was gritty with random bits of dirt, and the leisure centre’s changing rooms were grimy and thick with cobwebs!) Customer service felt really indifferent and quite bare-minimum. I truly think our expectations are low in this regard, we’re very self sufficient and don’t expect any special treatment! However, there was just something quite ‘off’ and I think staff in the restaurant and leisure centre could massively benefit from proper customer service training. This is an incredible destination and coming here should feel really special. Unfortunately I think there’s some fundamental details that need some care and attention from management. "

"The accommodation was nice and the staff were very pleasant."