Does Hotel Primera have a pool?

Yes, this property has an outdoor pool.

Is Hotel Primera pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Primera?

Self parking is free at this property.

What time is check-in at Hotel Primera?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM. Early check-in is available for a fee of USD 25.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Primera?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hotel Primera located?

Situated in the entertainment district, this hotel is within 1 mi (2 km) of Las Americas Premium Outlets and San Ysidro Border Crossing. Tijuana Customs - Garita El Chaparral and Tijuana Wax Museum are also within 2 mi (3 km). Beyer Blvd Trolley Station is 21 minutes by foot and San Ysidro Transit Center Station is 22 minutes.

Hotel Primera Reviews, Deals & Photos 2025

About the neighborhood

Located in San Ysidro, Hotel Primera is in the entertainment district. Travelers eager for a bit of culture can stop by North Island Credit Union Amphitheatre, while those who have shopping on the agenda may want to visit Las Americas Premium Outlets and Macroplaza Insurgentes. Tijuana Wax Museum and Len Moore Skate Park are also worth visiting.

Visit our San Ysidro travel guide

2/10 Terrible

Maria

Sep 13, 2022

Disliked: Cleanliness, amenities, property conditions & facilities

Bad place to stay

Stayed 1 night in Sep 2022

2/10 Terrible

PHILIP

Nov 13, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Place is horrible. coackroaches everywhere in the beds gross

Stayed 1 night in Nov 2022

2/10 Terrible

Ed

Oct 13, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I can’t believe Expedia has the place as a Hotel. I will never book through Expedia again.

Stayed 1 night in Oct 2022

2/10 Terrible

Luis Alberto

Dec 5, 2022

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The property is practically trashed, broken doors, furniture, the toilet was loose, the manager is awesome but the hotel looks like abandoned or vandalized definitely not coming back

2/10 Terrible

Abdul

Oct 14, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

One of the dirtiest place to live a lot of cockroaches not feeling safe didn’t sleep at all and……… not recommended at all for any one at any time

Stayed 1 night in Oct 2022

2/10 Terrible

Tina

Sep 6, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

No towels, dirty sheets, flies and roaches in the room. Woke up to a roach on my pillow!!!

Stayed 1 night in Sep 2022

4/10 Poor

Alfredo

Oct 23, 2022

Disliked: Cleanliness

The place was dirty and the building needed to be painted all they needed to spray for insects it looked like a hunted house instead of hotel for family to stay. I will not recommend it to anybody

Stayed 1 night in Oct 2022

2/10 Terrible

Ruben

Oct 20, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This property should not be listed.

Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveler

Aug 2, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I needed a last minute hotel for one night that was close to the airport so I booked a room here. Walked into the room and immediately walked out, gave back the keys and said no way in hell would I stay here. This place was disgusting. I’m surprised this place hasn’t been shut down. I don’t recommend staying here whatsoever. Don’t sacrifice price for quality.

Stayed 1 night in Jul 2022

2/10 Terrible

David

Sep 28, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No o television in room. Room was not useable for guest... Refuse to find an room Request a refund for the room

Stayed 3 nights in Sep 2022

2/10 Terrible

Marco Antonio Perez

Sep 19, 2022

Disliked: Staff & service, amenities, property conditions & facilities

Poor conditions inside and outside. No towels, no internet, drug dealers around.

Stayed 2 nights in Sep 2022

4/10 Poor

Benjamin de

Nov 18, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Floors were duty, sheets where duty, bathroom had mold, microwave was burn inside, no toilet paper, no towels, when I went to the front desk to ask for toilet paper, they just said we don't have any.

Stayed 1 night in Nov 2022

2/10 Terrible

Ramona

Nov 5, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

No tv mold everywhere sheets dirty ac didn’t work

Stayed 1 night in Nov 2022

2/10 Terrible

Victoria

Sep 11, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

No one let me

Stayed 1 night in Sep 2022

2/10 Terrible

Christine

Aug 14, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close down this place seriously!!!!

Please please do not stay at this place, it looks like an abandoned hotel that was vandalized and thrashed!!! The bathroom doors had a hole in the middle like it was punched, the a,c was pulled apart with all the wires hanging out, we couldn’t open the windows because they were broken and there was no screen on them, the walls were graffitied on, it smelled like death in there, my daughters bathroom had poop on the floor, had blood on the bed , her sink didn’t work no running water IT WAS BAD!!!

Stayed 2 nights in Jul 2022

2/10 Terrible

SILVIA

Oct 25, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This place should not be operating. We arrived and got a room, immediately upon walking in we saw the dirty sheets…beyond dirty. Couldn’t tell if it was blood or mud on both beds. Sheets looked like they’ve never been changed. Went to reception and asked for another room and the attendant told us we could get our money back instead. Late at night, after a 3 hour drive I just wanted to rest. We go to the next room and it’s even worse… cannot begin to explain how filthy and unsanitary this place was.

Stayed 1 night in Oct 2022

2/10 Terrible

Koji

Nov 21, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The pictures do not look remotely the same. The pictures online are extremely old. The place needs updates with everything. There are no towels or toilet paper in the room. You have to request it at the front desk but they don't tell you. All linnens are stained and dirty. Tv doesnt work. Its loud with the residents they have living there. They have no respect for guests. You literally pay cheap and you get cheap. Spent the extra money for another place. This is not good at all.

Stayed 1 night in Nov 2022

2/10 Terrible

Fatima

Oct 20, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Hello, We arrived at the Hotel Primavera. The service at the front desk was very unprofessional and very unpleasant. As we walked up to our room we felt unsafe, the concrete stairs were broke the hallway floor felt uneven and soft as if there is water damage, the place was dirty and damaged all over we hoped the actual room i side was clean as shown on the picture on Expedia but it is NOT the first room we were given was under construction. We walked back to the lobby to I form the front desk and showed her the picture, she gave us a different room that room was not under construction but it smelled so bad. It smelt musty and moldy. The light fixtures were not even installed (as shown in the video) and there were no light bulbs. The bathroom had no towels and wall paper was ripping off. The beds were dirty and there were bugs. And the pictures you have on Expedia of this hotel are false advertisement.

Stayed 1 night in Oct 2022

2/10 Terrible

Gilberto Armando Velazquez

Dec 28, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

El hotel no está funcionando está clausurado es un fraude, y expedía no hace nada PÉSIMO SERVICIO de Expedía, nunca fueron para avisar que el hotel no está funcionando, me dejaron sin hotel, tuve que resolverlo yo y conseguir otro hotel, hasta este momento expedía no a resuelto nada y me dejaron a mi suerte voy a dar aviso a la PROFECO en Mexico.

Stayed 1 night in Dec 2022

2/10 Terrible

Oscar

Dec 23, 2022

Stayed 2 nights in Dec 2022

2/10 Terrible

MARIA ISABEL

Dec 5, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

PESIMO

TERRIBLE ESE ESTABLECIMIENTO DEBERIA ESTAR FUERA DE SERVICIO ES UN NIDO DE SUCIEDAD Y SE UTILIZA COMO TALLER

Stayed 3 nights in Dec 2022

2/10 Terrible

Omar Alejandro

Dec 4, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

No pude hacer checkin porque el hotel ya no está funcionando, está abandonado

Stayed 1 night in Dec 2022

2/10 Terrible

paulina ivette

Nov 30, 2022

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Preferi perder el dinero ya que elegi una opcion no reembolsable. Ni si quiera me atrevi a pasar a la habitacion. Nos entregaron la llave y no bajamos del auto, solamente para regresarla por que sentiamos miedo siquiera de estar ahi. Nada vale poder dormir tranquilamente.

2/10 Terrible

Sergio Ivan

Nov 30, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

El peor hotel sin duda alguna para llegar, sucio, en mal estado las habitaciones, inseguro, lo utilizan para esconder personas ilegales y cosas ilegales.

2/10 Terrible

Verified traveler

Nov 30, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Refund

I check in at the hotel, but when I arrived to the room, I found it really dirty and in terrible conditions. I tell to the lady at the front desk about the situation. She offered me another room but, the rooms were in the same bad and dirty situation. I have pictures of the room as a proof. I asked to the lady at the front desk for a refund, but she said that Hotels.com needs to pay back the money. When I asked at the chat of the website of Hotels.com, the lady who was trying to helped me, she called to the hotel. Unfortunately, the hotel said that I didn´t complain at all and because of that they won´t refund. However it is not true. Then, I received a $50 dolars coupon from Hotels.com, which is no even half of what I paid ($243). I am asking for a 100% refund. The people who is working at Primera Hotel know the terrible conditions they offer to the customers, but they don´t care. I left the hotel because I didn´t feel safe and I didn´t feel confortable.

Stayed 2 nights in Nov 2022

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Hotel Primera

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