Does Hotel Primera have a pool?

Yes, this property has an outdoor pool.

Is Hotel Primera pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Primera?

Self parking is free at this property.

What time is check-in at Hotel Primera?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM. Early check-in is available for a fee of USD 25.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Primera?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hotel Primera located?

Situated in the entertainment district, this hotel is within 1 mi (2 km) of Las Americas Premium Outlets and San Ysidro Border Crossing. Tijuana Customs - Garita El Chaparral and Tijuana Wax Museum are also within 2 mi (3 km). Beyer Blvd Trolley Station is 21 minutes by foot and San Ysidro Transit Center Station is 22 minutes.

Hotel Primera Reviews, Deals & Photos 2025

2/10 Terrible

fernando

Sep 12, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

It needs to be demolish and rebuild it is dirty.

Stayed 1 night in Sep 2022

2/10 Terrible

Juan

Sep 10, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel should not be listed on any travel site, as it is not a a place where any normal person can stay. Rather, it is a hotel for prostitution and other illegal activities. We saw disturbing things during the first 30 minutes of checking in so we left. It was not safe to stay there.

Stayed 1 night in Sep 2022

2/10 Terrible

Elizabeth

Oct 25, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Found cigarette butts everywhere. Housekeeping nowhere to be found

Stayed 1 night in Aug 2022

2/10 Terrible

Martin

Jul 25, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Nothing

Stayed 1 night in Jul 2022

2/10 Terrible

David

Sep 28, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No o television in room. Room was not useable for guest... Refuse to find an room Request a refund for the room

Stayed 3 nights in Sep 2022

2/10 Terrible

Karla

Nov 28, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities

Everything is horrible there. Expedia shouldn't even have that hotel in their site. Poor in everything.The worse place! Horrible customer service

4/10 Poor

Benjamin de

Nov 18, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Floors were duty, sheets where duty, bathroom had mold, microwave was burn inside, no toilet paper, no towels, when I went to the front desk to ask for toilet paper, they just said we don't have any.

Stayed 1 night in Nov 2022

2/10 Terrible

Jérôme

Jul 22, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible!!!!!

Stayed 4 nights in Jul 2022

2/10 Terrible

Igor

Sep 19, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dont do it

Works experience in my life, this Hotel shouldn't be in this app, is a walking distance from the outlets but man this is a very bad place to stay also it is insecure and you can see the police in and out becouse there are people taking drugs in the rooms.

Stayed 1 night in Sep 2022

2/10 Terrible

Christine

Aug 14, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close down this place seriously!!!!

Please please do not stay at this place, it looks like an abandoned hotel that was vandalized and thrashed!!! The bathroom doors had a hole in the middle like it was punched, the a,c was pulled apart with all the wires hanging out, we couldn’t open the windows because they were broken and there was no screen on them, the walls were graffitied on, it smelled like death in there, my daughters bathroom had poop on the floor, had blood on the bed , her sink didn’t work no running water IT WAS BAD!!!

Stayed 2 nights in Jul 2022

2/10 Terrible

Marylyn

Jul 11, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

When entering this room, the stench was horrible. There was no cable, holes in the walls, standing water in the tub from a clog, no towels, and the room overall looked like the projects. The outside was run down, trash everywhere, bums all over the place, kids running in the parking lot and road. This was literally the WORST place in America and is competing with third-world countries. Heed my warning and avoid this place at all costs!!!!

Stayed 1 night in Jul 2022

2/10 Terrible

SILVIA

Oct 25, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This place should not be operating. We arrived and got a room, immediately upon walking in we saw the dirty sheets…beyond dirty. Couldn’t tell if it was blood or mud on both beds. Sheets looked like they’ve never been changed. Went to reception and asked for another room and the attendant told us we could get our money back instead. Late at night, after a 3 hour drive I just wanted to rest. We go to the next room and it’s even worse… cannot begin to explain how filthy and unsanitary this place was.

Stayed 1 night in Oct 2022

2/10 Terrible

Alicia

Sep 27, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

STAY AWAY!’

I wish I could've took pictures of this place and i don't even know where to start! First , reception area was filthy! We get our room turn on the light and an INFESTATION OF ROACHES! The AC had roach nests , looked straight from a horror movie!! The walls had grimy stains of i don't even want to know what it was!! Yes we did get our money back as we didn't even last 2 minutes, receptionists knew exactly we wanted our money back as she saw us walking in without hesitation. If only this place could be reported! WORST OF THE WORST!!!

Stayed 1 night in Sep 2022

2/10 Terrible

Koji

Nov 21, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The pictures do not look remotely the same. The pictures online are extremely old. The place needs updates with everything. There are no towels or toilet paper in the room. You have to request it at the front desk but they don't tell you. All linnens are stained and dirty. Tv doesnt work. Its loud with the residents they have living there. They have no respect for guests. You literally pay cheap and you get cheap. Spent the extra money for another place. This is not good at all.

Stayed 1 night in Nov 2022

2/10 Terrible

Fatima

Oct 20, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Hello, We arrived at the Hotel Primavera. The service at the front desk was very unprofessional and very unpleasant. As we walked up to our room we felt unsafe, the concrete stairs were broke the hallway floor felt uneven and soft as if there is water damage, the place was dirty and damaged all over we hoped the actual room i side was clean as shown on the picture on Expedia but it is NOT the first room we were given was under construction. We walked back to the lobby to I form the front desk and showed her the picture, she gave us a different room that room was not under construction but it smelled so bad. It smelt musty and moldy. The light fixtures were not even installed (as shown in the video) and there were no light bulbs. The bathroom had no towels and wall paper was ripping off. The beds were dirty and there were bugs. And the pictures you have on Expedia of this hotel are false advertisement.

Stayed 1 night in Oct 2022

4/10 Poor

Valerie

Oct 29, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Too many red flags

Was looking for a place to stay overnight close to border was going to catch a flight the next day in TJ. I am not a person who is frightened to travel alone, but at arrival there was old dirty mattress piled up red flag #1 in parking lot. I arrived a little before midnight. I booked my stay while driving in. I usually read reviews but could not since I was driving. Before checking in the young woman before me asked for a room change because there was roaches everywhere. Red flag #2 And then when it was my turn the front desk clerk asked if I wanted to preview the room first. I said yes. Well the room was nothing special, the lights were not working and I inspected the room with my flashlight. That was red flag #3. Then I decided to contact hotels.com to help me change my room. And walked to front desk to ask to cancel my reservation along with a couple who has the room next me also was canceling reservation as well red flag #4 long story short I do not recommend even on a budget.

Stayed 1 night in Oct 2022

2/10 Terrible

Mary

Nov 13, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I should’ve known from the minute we parked at this property that it was going to be horrible. But It was late and we were tired so we booked at the first hotel that came up without looking at the reviews. The minute we walked into the room, there was a STRONG smell of sewage. There were no pillows or blankets & I honestly thought we were in the wrong room. Walking into the bathroom where the smell was extremely bad, there was a missing light bulb above the sink, a bucket full of water under the sink that had been there for who knows how many days, the sink was STILL leaking and coming into the floor. Also, the toilet was not flushed from I’m assuming the last person that was in there, no toilet paper & there was no shower curtain. I had seen enough and upon walking out my husband also mentioned the furniture being old and chipped away, and the light switch covers that were missing. We went to the receptionist and let her know we could NOT take that room, and she was not surprised as if this is a daily response they get. She then told me she hopes Expedia returns our money. There was another customer in there getting their room key overhearing us & upon waiting for our Uber, we see the same customer walking angrily to the front office and he mentions to us how horrible the room is. Horrible area, horrible room, horrible staff.

Stayed 1 night in Nov 2022

2/10 Terrible

Gilberto Armando Velazquez

Dec 28, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

El hotel no está funcionando está clausurado es un fraude, y expedía no hace nada PÉSIMO SERVICIO de Expedía, nunca fueron para avisar que el hotel no está funcionando, me dejaron sin hotel, tuve que resolverlo yo y conseguir otro hotel, hasta este momento expedía no a resuelto nada y me dejaron a mi suerte voy a dar aviso a la PROFECO en Mexico.

Stayed 1 night in Dec 2022

2/10 Terrible

MARIA ISABEL

Dec 5, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

PESIMO

TERRIBLE ESE ESTABLECIMIENTO DEBERIA ESTAR FUERA DE SERVICIO ES UN NIDO DE SUCIEDAD Y SE UTILIZA COMO TALLER

Stayed 3 nights in Dec 2022

2/10 Terrible

Luis Alberto

Dec 5, 2022

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The property is practically trashed, broken doors, furniture, the toilet was loose, the manager is awesome but the hotel looks like abandoned or vandalized definitely not coming back

2/10 Terrible

Omar Alejandro

Dec 4, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

No pude hacer checkin porque el hotel ya no está funcionando, está abandonado

Stayed 1 night in Dec 2022

2/10 Terrible

paulina ivette

Nov 30, 2022

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Preferi perder el dinero ya que elegi una opcion no reembolsable. Ni si quiera me atrevi a pasar a la habitacion. Nos entregaron la llave y no bajamos del auto, solamente para regresarla por que sentiamos miedo siquiera de estar ahi. Nada vale poder dormir tranquilamente.

2/10 Terrible

Sergio Ivan

Nov 30, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

El peor hotel sin duda alguna para llegar, sucio, en mal estado las habitaciones, inseguro, lo utilizan para esconder personas ilegales y cosas ilegales.

2/10 Terrible

Verified traveler

Nov 30, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Refund

I check in at the hotel, but when I arrived to the room, I found it really dirty and in terrible conditions. I tell to the lady at the front desk about the situation. She offered me another room but, the rooms were in the same bad and dirty situation. I have pictures of the room as a proof. I asked to the lady at the front desk for a refund, but she said that Hotels.com needs to pay back the money. When I asked at the chat of the website of Hotels.com, the lady who was trying to helped me, she called to the hotel. Unfortunately, the hotel said that I didn´t complain at all and because of that they won´t refund. However it is not true. Then, I received a $50 dolars coupon from Hotels.com, which is no even half of what I paid ($243). I am asking for a 100% refund. The people who is working at Primera Hotel know the terrible conditions they offer to the customers, but they don´t care. I left the hotel because I didn´t feel safe and I didn´t feel confortable.

Stayed 2 nights in Nov 2022

2/10 Terrible

Verified traveler

Nov 29, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BEWARE DO NOT GO!!!!

Place is completely rundown in the room. There’s no blankets for the bed sheets on the bed were filthy. there’s no toilet paper there’s no towels the shower my key card kept getting desynchronized I go to reprogram it and some random guy reprograms it for me. Worst place I’ve ever stayed at in my life.

Stayed 2 nights in Nov 2022

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