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Hotel Basan Plaza

3.0 star property
Indulge in local flavors and artistic expression while staying steps away from your favorite shops. Experience convenience redefined.

Choose dates to view prices

Hotel Basan Plaza is connected to a vibrant shopping center, offering guests a unique blend of comfort and convenience. Enjoy local cuisine at the free breakfast, unwind with laundry facilities, and explore the on-site art gallery.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
  • Laundry
The current price is P2,464
P2,464 total
May 26 - May 27
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About this property

Hotel Basan Plaza

  • Hotel connected to a shopping center
  • You can look forward to free breakfast (local cuisine), a free grocery shopping service, and a free daily manager's reception at Hotel Basan Plaza. Free in-room WiFi is available to all guests, along with an art gallery on site and laundry facilities.
  • You'll also find perks like:
    • Free self parking and extended parking
    • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
    • 3 meeting rooms, a front-desk safe, and wedding services
  • Room features
  • All guestrooms are individually decorated, and include comforts such as laptop-friendly workspaces, as well as amenities like free WiFi.
  • More conveniences in all rooms include:
    • Hydromassage showers and shampoo
    • 42-inch Smart TVs with cable channels
    • Wardrobes/closets, daily housekeeping, and desks

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  • Free WiFi
9.2 out of 10, Wonderful, 227 reviews
The price is P6,525
P6,525 total
May 31 - Jun 1
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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM

Late check-in subject to availability

Express check-in available

Check-out

Check-out before noon

Late check-out subject to availability

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open daily from 6:30 AM - 2:00 AM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 50000 per vehicle (one-way, maximum occupancy 4)
  • Hosted evening meal: COP 9000

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Frequently asked questions

Is Hotel Basan Plaza pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Basan Plaza?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at Hotel Basan Plaza on May 26, 2026 start from P2,464, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking and extended parking are free at this property.

What time is check-in at Hotel Basan Plaza?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Basan Plaza?

Check-out is at noon.

Does Hotel Basan Plaza provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of COP 50000 per vehicle applies.

Where is Hotel Basan Plaza located?

Situated in San Juan de Pasto, this hotel is within 2 mi (3 km) of Plaza del Carnaval, Estadio Departamental Libertad, and Plaza de Narino. Iglesia La Catedral and Santiago Apostle Church are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

8.8

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 18 out of 28 reviews
Rating 8 - Good. 9 out of 28 reviews
Rating 6 - Okay. 0 out of 28 reviews
Rating 4 - Poor. 1 out of 28 reviews
Rating 2 - Terrible. 0 out of 28 reviews

Reviews

Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities
The room was spacious and clean. The breakfast was delicious. The staff was very helpful.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, kind people. Room was clean and very good value. Breakfast was decent.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. The room was big and clean.
Stayed 2 nights in Oct 2022
Verified

8/10 Good

miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Problem. Cheap tix quoted 107 000 pesos but I was charged 127500 pesos at check in
Stayed 1 night in Nov 2025
Verified

8/10 Good

ANDRES A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel 🏨 Bueno y bien ubicado

La ubicación es buena, son súper amables y acomedidos, solo un pero con el olor del restaurante de enseguida! De resto recomendado 👌
Lobby del hotel en el 3er Piso
Desayuno incluido
Vista del balcón
Stayed 3 nights in Aug 2025
Verified

4/10 Poor

Francisco

Disliked: Cleanliness, property conditions & facilities
El hotel al parecer contaba con remuneración reciente pero todo se opacaba con el olor en todo lado proveniente del restaurante, el parqueadero era mur reducido pero lo peor era el olor a basura en el mismo, todo el hotel contaminado con mal olor...
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

gerardo g

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gracias
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

ANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel muy hermoso comodo y el servicio excelente
Stayed 4 nights in Dec 2021
Verified

10/10 Excellent

Joannis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno. Buena ubicación. Zona segura. Muy limpio.
Stayed 1 night in Dec 2021
Verified

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ATENCION AL CLIENTE

El Hotel bastante cómodo, la atención del personal muy gentil
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Andres J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gracias Hotel Basan Plaza

La mejor experiencia, el staff muy amable, la comida deliciosa y la habitación súper cómoda.
Stayed 2 nights in Dec 2021
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exelente

Exelente gracias espero poder volver en otra ocasión.
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena estadia

Buen Hoyel sin contratiempos
Stayed 2 nights in Feb 2021
Verified

8/10 Good

ISABEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La comunicación fue permanente con el hotel, ya quebla hora de llegada cambio y dieron espera para podernos atender en recepción.
Stayed 1 night in Nov 2020
Verified

10/10 Excellent

Mayu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025
Verified

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

MARIA

Stayed 2 nights in Nov 2022
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Verified

10/10 Excellent

Harold

Stayed 3 nights in Apr 2022
Verified

8/10 Good

Luis

Stayed 1 night in Mar 2022
Verified

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Verified

10/10 Excellent

Jenifer

Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Liliana

Stayed 1 night in Sep 2021