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"The pool wasnice"

"The room was clean and good AC, but a major musty smell. The bed was quite lumpy. The Japanese restaurant was really good. Pools were well maintained. All staff were very pleasant and helpful. Big shout out to Nehum, our favorite and best bartender, Omar, Eulyses and others whose names escape me from tower 6 pool area and the beach club staff. Thanks to all staff for keeping us safe and fed during the lock down. "

"Friendly staff"

"The breakfast buffet and the room top pool were the selling points although the pool was a bit too warm for preference and not as refreshing. Restaurant on the pricier side and drinks also. They were unable to give the requested King sized room as they prioritized the type of room that was paid for with the ocean view. "

"We had a mountain view room on a higher floor which mean we couldn't hear any street traffic. The property is in a fantastic location next to several malls and movie theaters if you feel like going off the resort. The beach is in excellent condition and the pools are well maintained. Only thing that I found disappointing was the condition of the gym. Lots of the cardio equipment was in need of repair and there wasn't a lot of weights to chose from."

"Food is terrible, there is construction next to swimming pool. No day and night activities."

"I’ve been to many hotels in Mexico, The velas did not disappoint. As far as the resort I would go back every year. We went as a family with about 10kids total, this is a definitely older crowd who gave the kids crusties when they splash them with a ball or screamed too loud. There were a few families and the family atmosphere is great! Very accommodating to large groups at dinner and always taking care of us. "

"Overcrowded, mediocre food. Nothing to do at night. "

"Brought my boyfriend for his 60th birthday. We had already visited the Westin in November last year and were very pleased. I asked for and paid for a higher floor room with ocean view for his 60th birthday. We had already visited the Westin in November last year and we’re very pleased. I asked for and paid for a higher floor room with ocean view. I was in room 916. The ocean view was obstructed by the building right next to us and a big wall. Boyfriend was also disappointed that the breakfast buffet was closed as well as the beach bar. We will give it one more chance in May and see if it’s any better when it turns into an all-inclusive property the staff were excellent very very nice room very very clean Lorena our housekeeper was excellent and very nice pool was clean. The property is beautiful."