Search Villas in San Francisco de Macorís

"I gave the property time to respond to our request for a partial refund, but unfortunately they never replied. The grounds were beautiful, but the service was extremely poor. It was very difficult to find staff for anything during our stay. No one greeted us for at least 10-20 minute on arrival, and throughout the visit we only had about 2–3 employees help us at all. The place felt like a ghost town. One of the most concerning parts of our experience was the massage service for my daughter and her friend. They were covered only with towels instead of proper draping, which felt inappropriate and unprofessional. They also said the massage itself seemed unskilled, which made it feel like untrained staff may have been filling in rather than qualified massage therapists. Checkout was also frustrating. There was no one at the front desk for at least 20 minutes when we were leaving, and getting our lunch bill took far too long because we had to wait for someone to appear. We ultimately had to message the property on WhatsApp to get our final bill sent to us, and even then it was incorrect. We were on our way to a scheduled excursion and then leaving for another part of the Dominican Republic, so this created unnecessary stress at the end of our stay. It’s unfortunate, because the property itself is beautiful. But if you stay here, be prepared to be largely on your own. Given the lack of service during our stay, I’m not surprised they also failed to respond to our refund request."

"Small, older motel-style hotel with bar/restaurant on site. In the restaurant the staff were very kind, attentive and helpful (The steak was great and drinks were good). Discovered Cockroach infestation (multiple sizes) in our room (kitchen). Owner was extremely belligerent and combative, refused any resolution including denying checkout receipt. (Contacted via front desk staff and directly by Expedia, see owner responses to other guest reviews for reference.) Restaurant is run by a different individual. "

"The room was nasty, roaches all over the desk and tv console & the bathroom as well. The only reason we stayed is because we had no car to leave. We barely slept & kept waking up to kill roaches. We kept our clothes and toiletries in our suitcases. The shower was full of previous guest hair and moldy. The excuse from the front desk was that this room had been blocked and they gave it to us anyway. Unacceptable!!! We did like the restaurant staff, food was ok views were nice from that area. "

"Everything about this property is amazing...the only negative is that some of the other guests are very rude. In the room next to ours on our second night, they were yelling, moving things around and laughing after 10 pm and the next morning before 7 am. "

"Rooms were not as advertised. King studio with kitchen has solar hot water so mornings and cloudy days, you will not get hot water. The pool definitely left something to be desired. We did not see it cleaned while we were there. Hotel unfortunately had a very run down feeling but has huge potential. Great location. Great staff. Rooms were cleaned well but not every day. We would still return but choose a different room. The location is the best part. "

"Nice place for a short trip"

"Beautiful oasis.Close to the beach and restaurants. Feels safe.Helpful staff."

"Yes very clean room nice staff and very friendly "

"Such a beautiful romantic place. The room was wonderfull and the staff was truly amazing. Will will teturn again Thanks Elana"