"The staff was super friendly and that is why the rating is high. It’s an old place , clean for what it is inside the room. No windows, bathroom + toilet combined. As a solo traveller it was acceptable for what you’re paying. If not for the staff who was always trying to please it would have been 2 stars - 1 stars based on just the facilities. If you want to just crash, not worry about creepy crawlers, bare bones. Try them out."
"The staff was super friendly and that is why the rating is high. It’s an old place , clean for what it is inside the room. No windows, bathroom + toilet combined. As a solo traveller it was acceptable for what you’re paying. If not for the staff who was always trying to please it would have been 2 stars - 1 stars based on just the facilities. If you want to just crash, not worry about creepy crawlers, bare bones. Try them out."
"本是有一項$ 4 0的清潔費費用是在check-in時向賓館支付。到check-in時賓館臨時要加收$11雜費,這在Hotels.com網上訂房完全沒有聲明。支付$ 6 0紙幣後,賓館拒絕找續回$ 9,說是作為小費!
There is a sum of $40 as cleansing fee to be paid directly to the guest house at the time of check-in. When check-in, the guest house enforced an exact $11 as miscellaneous fee. This $11 was never mentioned under the website of Hotels.com. When I paid $60 in money notes, the guest house refused to give me back the change of $9 and said to keep $9 as tips."
"本是有一項$ 4 0的清潔費費用是在check-in時向賓館支付。到check-in時賓館臨時要加收$11雜費,這在Hotels.com網上訂房完全沒有聲明。支付$ 6 0紙幣後,賓館拒絕找續回$ 9,說是作為小費!
There is a sum of $40 as cleansing fee to be paid directly to the guest house at the time of check-in. When check-in, the guest house enforced an exact $11 as miscellaneous fee. This $11 was never mentioned under the website of Hotels.com. When I paid $60 in money notes, the guest house refused to give me back the change of $9 and said to keep $9 as tips."
"Staff don’t understand English very tough to communicate, no minimum required amenities in the room. Hidden fees and payments charged though not mentioned during booking"
"Staff don’t understand English very tough to communicate, no minimum required amenities in the room. Hidden fees and payments charged though not mentioned during booking"
"it is a dump. so small there is hardly enough room to turn around. no chair or table. hardly room enough to open your suitcase on the floor. toilet with rusty towel rack. hardly flushing. shower and toilet all in the same 4x4 feet space. the electronic door key 4 times didn't work. some poor employee had to be woken up to let me in. all that for such expensive price"
"it is a dump. so small there is hardly enough room to turn around. no chair or table. hardly room enough to open your suitcase on the floor. toilet with rusty towel rack. hardly flushing. shower and toilet all in the same 4x4 feet space. the electronic door key 4 times didn't work. some poor employee had to be woken up to let me in. all that for such expensive price"
"The reason I chose this place was because of the 24 hour service and the price. Since I had a late night flight, I finally arrived at my guest house around 2am. The service worker was fast asleep and didn't hear the doorbell. So, I called the phone number but no one answered. A few minutes later I got a call from the manager. He apologized and went there to let me in. He felt bad because I was waiting for close to 30 minutes, so he upgraded my room. I didn't realize until after he left that...
"The reason I chose this place was because of the 24 hour service and the price. Since I had a late night flight, I finally arrived at my guest house around 2am. The service worker was fast asleep and didn't hear the doorbell. So, I called the phone number but no one answered. A few minutes later I got a call from the manager. He apologized and went there to let me in. He felt bad because I was waiting for close to 30 minutes, so he upgraded my room. I didn't realize until after he left that...
"It took me about three hours to check in. The website address is on the second floor. But the actual check in is on the 6th floor. I kept ringing the bell and knocking the door. Nobody answered Until one of the guests told me to check in on the 6th floor with a different hotel me. They should mention that on the website or posted a note on the second floor. When I finally talked to the staff, they said the computer is not working and they could not hear the phone ringing."
"It took me about three hours to check in. The website address is on the second floor. But the actual check in is on the 6th floor. I kept ringing the bell and knocking the door. Nobody answered Until one of the guests told me to check in on the 6th floor with a different hotel me. They should mention that on the website or posted a note on the second floor. When I finally talked to the staff, they said the computer is not working and they could not hear the phone ringing."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"Outstanding in every way. We were a family of four (kids 6 & 11) with just 3 days in Hong Kong and the Eaton was a fabulous choice. The family room is phenomenal - a bunk bed in the second bedroom! Staff went above and beyond, even helping facilitate an early check in when we arrived delirious with jet lag.
The hotel has one of the best breakfast buffets we’ve experienced in any continent, and the international food court was such a great choice for dinner with eaters who all fancied different things.
Although we couldn’t take advantage of the fantastic cultural offer (an international sound festival and lots of pop up bars) these were fun to observe at a distance.
The Eaton is in a part of Nathan Road Kowloon that is really buzzy & dynamic - we were so delighted to have stayed somewhere with such life and energy, close to Temple St markets.
Could not recommend more enthusiastically."
"Amazing few days stay in HK island. Our room was super clean and spacious. The bed and sheets are excellent!!! Love the view from our room. Plenty of choices for Breakfast and not so crowded."
"I recently had the pleasure of staying at Grand Hyatt Hong Kong for seven nights, and it was an exceptional experience from beginning to end.
Every member of the team—from the front desk, reception, concierge, to housekeeping—demonstrated the highest level of professionalism, courtesy, and genuine hospitality. Everyone was attentive to my needs and always willing to go the extra mile to ensure my stay was comfortable and enjoyable.
The room was spacious, impeccably clean, modern, and beautifully maintained throughout my stay. It provided the perfect place to relax after a full day of exploring Hong Kong.
What truly made my trip unforgettable was the outstanding concierge service, especially from Marvin Wong. I arrived in Hong Kong with very little planning and wasn’t sure where to visit or which restaurants to try. Each morning, I would seek Marvin’s recommendations, and every suggestion exceeded my expectations. His local knowledge, thoughtful recommendations, and genuine enthusiasm transformed what could have been an ordinary trip into an amazing and memorable experience. From sightseeing attractions to exceptional dining spots, every recommendation was spot-on.
Marvin’s dedication to providing personalized service is a true reflection of the exceptional hospitality at Grand Hyatt Hong Kong. He made me feel genuinely welcomed and cared for throughout my stay.
My sincere thanks to Marvin Wong and the entire Grand Hyatt Hong Kong team for making my visit so enjoyable."
"Royal garden is a very budget friendly hotel in Tseung Kwan O area. Location is further away if you are a tourist, we have families in the area so we love the location.
We had the famiy suite and it was perfect for us, the two teenagers loved their bunkbeds and the queen bed was very comfortable. The room was cleaned and the AC worked very well. The staffs all spoke english and provided adequate services."