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"From the welcoming at the door, to the facilities, the food, the warmth , I cannot give enough praise to ALL the staff at the hotel ! The chefs were exception and catered to my wife's dietary requests. Unfortunately I cannot remember everyones name but I whole heartly thank ALL the staff who made my Birthday stay memorable , some of the names I have are Diane,Yubraj,Hu,the gentleman who did the Gondola rides,the breakfast hostess, the doorman and welcome men and everyone working in Shangri-La from 06/01 to 08/01 = everyone is exceptional!"

"Nice room and staff were excellent"

"Excelletn location, clean, front desk courteous. "

"Staff were amazing, hotel grounds were beautiful and lots of choices for dining. Would 100% recommend."

"Excellent all the services "

"My wife and our two kids visited the property in dec 2025. We upgraded to a panoramic suite which was absolutely beautiful. We were originally placed in a second floor pano suite however we were unhappy about this and were moved the same day to a 4th floor panoramic suite - same room but far better view with great privacy. The hotel didn’t ever seem to get above 40% occupancy which was absolutely fantastic for us as a family - no queues for breakfast, plenty of sun beds and the ability to dine whenever suited us. The hotel grounds are absolutely stunning, very clean with a clean and well staffed beach. The in house pastries are absolutely top notch - kudos to the pastry chef and their team however the rest of the food was fairly average. The best of the internal restaurants was the Italian mare mare. Overall magnificent experience and will more than likely be returning in 2026. "

"Staff very kind and helpful"

"Staff making special effort in every situation, beautiful decorations and setting, perfect location, amazing views"

"yes"