Rukuma Hotels

"I stayed here for two weeks. The location is close to the downtown area and very accessible by taxis and bikes alike. It is quite secure sitting right in front of the parliament building. The rooftop pool is a nice touch with gorgeous views over the city. The gym is quite adequate and the in-hotel restaurant had great variety as well as courteous staff. I was impressed with the fact that my room had a dishwasher, a full fridge, a full oven, and a washing machine. I’ve never had these at a hotel before and the rooms were well cleaned every day by staff. The hotel is quiet which is good for resting, and the reception staff went above and beyond to meet my needs. Kevin Kirezi at the front desk helped me order food, helped me secure transportation, and relocated my room when he detected an unpleasant odor. I’m impressed with his assertiveness, responsiveness and attentiveness to the guests at the property. Professionalism and customer service like this is worth commendation and reward/ promotion. While the rest of the staff were very accommodating and helpful, Kevin stood out. The hotel is best suited for business travelers, couples and single travelers. Given the lack of carpeting, sound echoes easily and it would not be ideal for families with babies and young children. Still, the property is kept in great condition and the needing of room keys to access floors in the elevator helps to enhance security. Several groceries and restaurants are nearby and all in all, a great hotel!"

"Beautiful"

"Excellent customer service "

"Beautiful property. Welcoming and kind staff, many amenities. Location is great. Rooms were excellent. Breakfast each day offered something for everyone. So many options to choose from. Jude at front desk was so helpful. Frank and Jean Pierre at the main bar went above and beyond! Cecile and the rest of the staff in the Executive Lounge were an amazing. Cecile, especially, made it a point to welcome us and offer suggestions for sites to visit. She made sure we felt at home! Vianney was also extremely helpful and accommodating, while we waited to depart for the airport. Thank you for a beautiful end to an amazing vacation!"

"Friendly staff. Very helpful. Massage by Liberathe and Gloria beautiful. No complaints. My room awesome. Food perfect. I will back Grand Legacy Fam!!!"

"Wonderful stay. Really enjoyed the pool, the staff were so nice, and at the spa i had a great massage "

"Friendly staff, outstanding hot breakfast with variety included, clean and beautiful room, very nice pool. "

"great service "

"Here’s an updated version that includes the staff: My stay at this hotel was exceptional. The cleanliness was outstanding—every space, from the lobby to the rooms, was spotless and well-kept. The breakfast was delicious with a wide variety of fresh options each morning. The location was perfect, making it easy to access nearby attractions and move around the city. The amenities were impressive, offering everything I needed for a comfortable stay. Most importantly, the staff were warm, professional, and always willing to help. Their friendliness and attention to detail truly elevated my experience. I highly recommend this hotel for anyone looking for comfort, convenience, and exceptional service."