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"Room was clean but sink in bathroom broken. It’s not a holiday hotel so not expecting anything. It’s a fine hotel for one night before catching a plane, at a reasonable price, close to the airport."

"Lovely hotel and convenient for the NEC. Great parking although its charged for. 10 minute walk to NEC. Food and drinks nice but quite expensive."

"Great location for the airport. Good sized, comfortable rooms"

"We had a nice stay overall, but were very disappointed with one member of staff. He appeared to be making up rules, telling us our children were only allowed 40 minutes in the pool, whereas the day before another staff member had confirmed there were no such restrictions. Plus as were told to leave the pool, a couple with a child joined the pool for a swim. He also tried to charge us for towels, but later admitted we didn’t need to pay once he realised we were hotel guests. We had already signed in with our room number, so this should have been clear. Overall, we found this staff member to be quite incompetent and rude, which unfortunately impacted our experience. Other than that it was a nice stay, slightly out dated room and over priced food."

"We were allocated rooms in the annex in Paddock, the water pressure in the shower was not satisfactory and took a long time to heat up. Unfortunately this was identified too late to raise with the hotel team as the booking was for just one night's stay. Breakfast was superb and the staff were extremely helpful."

"Clean room ideal for overnight stay for the airport,, good breakfast."

"Lovely hotel, had the set menu buffet style dinner which was terrible but other than that, great stay."

"Good hotel with secure parking if you book early enough. Comfy beds, powerful shower, clean and nicely kept. Good staff also."

"Really nice family room, staff v helpful. Good gym and breakfast was great. "