Hotels near Royal Stoke University Hospital

"Breakfast was good; however, they can’t cope when it’s busy. They are lacking in the areas of cleanliness and customer service. When we initially checked in, we were given a dirty room with dirty bedding and dirty mirrors. You could see that no one had bothered to check or even clean the room. The remote control was cello-taped at the back, and the batteries kept moving out of place. The telephone itself was damaged. I tried to call using my cellphone, but no one answered. The hair dryer was another disaster. We complained about the room, and the next day you could see the difference when we walked in—it was like a different room. The cleaner did an amazing job cleaning the room and changing the bedding. The lady at reception the next day was nice, and the maintenance lady was also very kind and helpful. They are the people who made a difference. They put a new phone in the room and provided a new remote. I just wish all staff were as consistent as the reception lady, the maintenance lady, and the cleaner. It’s sad that they are excellent at their jobs, but a few bad apples ruin it all. At breakfast, we were made to wait for more than 6 minutes just for someone to assign us a table, and they were not busy. The young lady just looked at us, ignored us, and did not even acknowledge us. She disappeared for about 6 minutes; after that, she told us we could go and sit down."

"Fiendly staff, dubious stains"

"Modern, clean room. Friendly staff, easy parking and great breakfast. "

"Doesnt live up to the 9.2 rating but was perfectly acceptable and good value. We booked our breakfast for the following day and I asked if they had Lactose free milk. No... they didnt have it... but by the morning she had been out and bought some especialy for me. So 10 out of 10 for that. Good selection for continental breakfast and was even offered scrambled eggs on toast. The place is dated but was ok for a couple of nights. "

"Rooms were too cramped. The carpets in the hall and inside the room were dusty and smelt bad. The pressure in the showers was inadequate. Breakfast was ok and parking was sufficient even for a late arrival. "

"Easy access to motorway, but very quiet. Great staff, clean comfy room & leisure facilities were excellent. "

"."

"Don't know what the room was like because it became 'unavailable' two days before my stay"

"Property owners agent (Travelnest) decided to cancel my booking without instruction. This caused a payment issue which ended in the property owner making threatening calls in regards to payment and demanding direct payment. This caused untold stress on my family to secure there stay for the second night stay. On top of this the kitchen did not have all of the necessary utensils needed to be able to prepare food, the downstairs toilet isnt fitted securely to the floor, plaster damaged in several room and the kitchen floor was filthy. The location is very busy with a lot of traffic noise including a lot of emergency vehicles. We wont be back"