Hotels near Roxbury Mall

"The staff overall came across as unprofessional, inattentive, and not customer-focused. At the restaurant, I waited over 20 minutes just to place an order and had to call a server myself—there was no acknowledgement of the delay or any basic courtesy. The service felt outright rude. Additionally, the exit process was poorly managed and extremely frustrating. Upon checkout, I specifically asked the front desk if I could exit directly by car as I was running late and surrendering my Fob. I was told the gate will be opened. However, despite pressing the intercom multiple times (over 20 attempts), there was no response. I had no choice but to park, walk back to reception, and resolve the issue—wasting an additional 10–15 minutes during a critical time. Again, there was no apology or acknowledgement of the inconvenience caused. Overall, the staff behavior reflected a lack of accountability and customer care. The impression I was left with is that guest experience is not a priority here and they are definitely not the in the Customer retaintion business. Never staying here again."

"Hot tub wasn’t working. Selected the hotel for the hot tub. "

"My stay was amazing! The staff were very nice! I love how clean an welcoming the hotel was. Thank you for your hospitality! "

"Nice and clean "

"good-sized room for extended stay with fully equipped kitchen including a small dishwasher, microwave, full-sized refrigerator, and cooktop. Very comfortable bed, no problems with wifi. Nice shower; the water is set to never get too steamy. One sofa cushon was ripped at the seam and the desk light was dodgy--only worked occasionally. Nice breakfast with hot and cold choices. Staff were friendly and efficient. I would stay there again when returning to the area. "

"Had to leave for family emergency wouldn’t credit me I had insurance too. They all about money nothing more . "

"Our "

"I stayed at this hotel specifically due to proximity to a nearby funeral home. The parking lot is in terrible shape and gave a bad impression. There were no signs to assist finding your way around. The front desk experience was fine. The adventure to find the room seemed slightly ridiculous such as my room started with a 4 in a two story hotel. The hallways were endless and looked like I was going through employee areas to find my room. The vending machines were old, half broken and expensive. The room was clean but dated. The breakfast area was clean but very limited in items to eat so I did not partake. I would stay again if necessary but not seek out this location "

"No restaurants/ food close by "