Rock Hotels

"I didn't use breakfast, so I can't comment about it. I am not qualified to characterise the eco-friendly aspects. It is annoying that the survey doesn't allow alternative options for answers. However, my stay at Mercure Hotel West Bromwich was fine. The staff was friendly and helpful when I had situations. I can't mention the names of all staff, because not so many had a badge with the name. I mentioned in a previous of my reviews the name of Marita, purely because she wear a badge, but all her colleagues were super fine. The room was spacious, clean and quiet. The speed of internet... has room for improvement."

"Everything faultless. "

"Excellent, will stay again next year."

"Room was lovely cold at first but staff sorted it straight away. Good amenities and food selection in. Perfect location. Would recommend "

"The staff are brilliant. Courteous, friendly and amazingly helpful. They really made our stay enjoyable. Our rooms were comfortable and well appointed. Breakfast was excellent with plenty of choice. Evening meal choice was extensive and good quality, and service excellent. Car park in need of repair."

"Answered any questions politely "

"Yeah, the room was very clean and quite modern, it was on the ground floor near the car park, so it was ideal for me. "

"Great service."

"All very good "