"Do not stay at this hotel. I booked it for my daughter and my autistic grandson. I planned ahead and messaged them asking for extra amenities. When my daughter got there she had mugs and tea/coffee but NO kettle. I rang the main number which turned out to be in Bournemouth and the staff said he would contact the hotel and get a kettle and some towels delivered. By the evening still no kettle!! I then messaged and got a reply saying they would send housekeeping up with a kettle and towels. It never arrived. During the night my daughter was calling me saying how scared she was as people were outside shouting and banging doors in the hallway. she was to scared to sleep, I felt total useless. Concerned for her safety she got up and dressed at 5am got packed and got my grandson up and left. The taxi driver even said he wouldn't recomend this hotel. What was meant to be a nice half term break for my daughter and grandson ended up being a scary knightmare. I'd recomend paying the extra at least you would have a kettle and feel safe in your bed at night. It's not family or young children safe."
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