Rochford Hotels

"Excellent check in and very helpful staff throughout. Breakfast food was hot, unlike our previous hotel. Parking excellent."

"The restraunt in this hotel was not great Both my grandchildren have food allergies we struggled to fund something on the what so very little menu. Then to be told the food could have crosd contamination from the fryer."

"We had a fantastic stay here to celebrate my Wife's birthday. Hotel is located really close to all Malvern facilities like the theatre, shopping, evening entertainment and access to the hills. We booked the "delixe apartment" but internally atvthe hotel this is known as the "Hideaway" It is actually a 3 bedroom apartment with beautiful period features like dormer windows bit the important elements have been lovingly refurbished recently. Beautiful master bedroom with comfy bed, quality bedding, modern shower room with rainfall power shower, separate modern toilet, beautiful lounge area and a fridge and tea and coffee facilities. Sweets and chocolates along eith biscuits were left in the room too. The apartment is at the very top of the 150 year old building and offers views across the hills. The staff we met at the hotel seemed genuinely interested in making our stay a positive one, wishing my wife a happy birthday, giving advice for bars and restaurants in the area, detailing walking routes across the hills and allowing us to use the small onsite car park. Breakfast is lovely and ordered from a menu but the times are quite prompt and early, especially for a weekend with a 9.30 finish and 9am on weekdays. I understand a family run hotel wants to focus the breakfast period but some guests will find (and did find) it a struggle to make it on time! Cooked Breakfast consisted of good quality, i assume, local ingredients, with some nice home made muesl. We will return."

"No hot water and when we arrived (it had clearly been an issue as we heard other guests talk about it) no one mentioned it. Someone from our party went to ask reception and they were very dismissive. The next day still no hot water, I understand they couldn’t have fixed it there and then but they could if been proactive is telling us and offering to try and fix it."

"Noisy with kids racing around and getting in the lifts and going g up snd down constantly, also noisy late at night !!!!"

"staff are friendly, hotel is just tired, with no food in the evenings , breakfast isn't too good "

"Good quality breakfast with amazing staff. "

"Always a lovely place to stay. Food is wonderful and beds are really comfortable. The rooms are well appointed, it’s quiet and wonderful views."

"Clean and lovely. Hotel is a historic charm. Do not expect corporate hotel, this is VERY old but delightful. There is no sound proofing, no even floors etc. If you are dull and complain about minor traffic noise etc, do not even bother staying here. This is a place for people who love history and appreciate the engineering of yesteryear. Staff were helpful. "