Luxury Hotels in Riviera Maya, Mexico

"The hotel was very clean. Check in and out went smooth. Overall the kids really enjoyed our stay. "

"Everything was wonderful, but the elevators kept breaking down. I’ve been there three times and never experienced any breakdowns before. Also, my air conditioner was VERY loud! Maintenance came to fix it, but that only worked temporarily. I’ll still go back there, but I hope everything is fixed."

"Lets start from the beginning, the food at this resort is terrible. We stayed at Royal level and the food wasn’t any better then the buffet. The sewer smell in the resort is very off putting. We were made to change rooms because of a leak they had in the room under us. We came back from breakfast and the water in the shower and tub were shut off, we were told they had to turn it off due to a leak. We were understanding and told the staff its fine and when we would be back so our water could be turned back on. We came back to our room and there were five men in our bathroom cutting a hole in the ceiling with all of our personal belongings everywhere. At rhis point we were upset. Went to the desk and we were told it would be five minutes. We were lied to and the manager caught us as we were about to go to the pool and told us we had to change rooms. All in all it was about 5 hours lost of our vacation. This resort needs alot of updating. The best part was the wild life. "

"All food at Coba buffet was disgusting. Had to eat at Tulum and Akumal. Only one dinner is included, reservations essentially impossible, not enough staff at front desk. "

"Our was clean and updated. We have an amount of preferred time which was bigger and more private than those on the ocean side. The property was beautiful. Not very accessible for those in a wheelchair or a scooter. The staff were great. We did have different experiences with staff at different restaurants. "

"Clean room, great staff, Alfredo at the sand castle bar was great. "

"Los baños están sucios "

"No beach to walk or ocean to swim in. The staff tells you everything you want hear and then they don’t do anything thing they said they would do. Paid for “VIP” and definitely was not shown that. Also!! The Big one they told me on 2 different days that we did not pay. I had to argue with them for about an hour even with proof. It took a second manager to settle it and then when we checked out they said we did not pay again. Also, they told me they might not our driver I to pick us up, that we would have to walk to the road. Lucky for us they let him in. "

"This is a wonderful resort!! Very friendly staff!!"