Ríos Hotels

"The resort was clean, comfortable, has potential, with spacious rooms and friendly staff, but improvements in communication, maintenance, and guest management are needed. Significant issues with reservation accuracy at check-in(reserved two king rooms but was given one king and one room with two queen beds because my original reservation had been given to another party. I had been in contact with the hotel before arrival and received confirmation the day before that both king rooms were reserved), limited communication about compensation, and inconsistent dining experiences (Ember and Vine was not recommended based on our experience, with a $12 plate of just lettuce and a very long wait time. The café had very limited options and was the only place open early morning, and Trova was decent but made errors in our order twice. The pizza was good and fresh. We also encountered maintenance concerns (appeared to be small insect-like debris (possibly silverfish or similar) coming from the faucet in one room, and the second room had a ceiling leak above the full-length mirror, both of which were concerning, including a faucet issue and a ceiling leak, as well as overcrowded pool areas with limited seating(a family-friendly resort, but supervision in shared areas could be improved, as children were often running and splashing even in the hot tub, making it difficult to relax). On a positive note, the fireplace was a nice touch. Xavier, go-kart team and security were very kind/helpful."

"The place was fantastic Loved the area "

"Good"

"PROS clean new beautiful great staff CONS street parking"

"Clean room, staff was very attentive, casino was excellent and the bar was very good."

"This place is absolutely beautiful, literally a dream and a little piece of paradise! the views, the ambience and the property itself are stunning. We loved every minute of our stay. You're in the middle of a rainforest, surrounded by trees & wildlife & at night you can hear peaceful sounds of nature. I was amaze how many fruit trees they have. The only downside are that you have to drive 20 minutes to get food. Since uber eats don't deliver there. Also the workers cut off our water at 9:20am so we couldn't wash up before leaving & check out was at 10am. Other then that I highly recommend. "