Rincon Hotels

"Carpet in rooms needed cleaning there were several spots on carpet and entry walkway had not been mopped there was a spill or something still on the floor "

"We loved staying at The Welk! The rooms are HUGE and perfect for our needs. They were clean and well stocked. I requested a room close to a pool and they were able to accommodate that. Everyone was very friendly, all the way down to security. The pools were nice and our kids spent hours and hours at them during our week stay. We paid for a cabana for 2 different days. I'm so glad that when I booked it I was told that we would get a bag with snacks and a pool toy because the next day, we checked into our cabana and the girl didn't give us anything. I mentioned it and she said, oh yeah we don't have the bags right now but here is 2 bags of chips and 2 pops. I mentioned a pool toy and she handed me mermaid diver toys. Then when we got our second cababa 2 days later, we received a bag with not only soda, chips but waters and a beach ball. I was shocked we were supposed to get water too. I mentioned this to the guy what happened 2 days before and he apologize. He also checked on us a couple times during the day, when the first day, nobody checked on us. Two very different experiences with the cabana's. We ate at the main restaurant only once. The food was fine but the wait time to get our food was LONG. We mostly ate in our room. A grocery store and costco are not far. I love the location, only about 35 min from LegoLand, 45 min from San Diego Zoo / Beaches. The grounds are beautiful, it was quite. The beds were comfortable. We didn't particpate in any extra "

"Room wasnt ready even after they gave us the key to get in. I reserved 3 rooms, all the rooms smelled like urine or dirty mop water. My guests were embarrassed as well as I. Still waiting on the hotel to respond to hotels.com regarding my request!"

"Safe, clean, everything was good "

"Absolutely great hotel and nice staff. Good breakfast also."

"Would have appreciated more amenities like a spa package "

"Breakfast was great and the staff was very helpful."

"Overall, the hotel was not horrible, but it definitely wasn't great either. The room itself was very clean, and everything was in good working order, albeit very cheap. The beds are literally mattresses on metal frames with a fake little headboard, and because the floor is wood, the beds move very easily. Speaking of the "wood" floors, this causes the sounds above/below to amplify, so footsteps overhead kept us up all night for one of our nights. The hallways looked like they hadn't been vacuumed in weeks, and the "breakfast" included a couple packets of oatmeal and 2 prepackaged mini muffins, with coffee or hot chocolate. The area was fine; no complaints there. Again, the 3 stars are purely because the room felt clean, which ranks high in my book, but everything else was disappointing and unappealing. Won't be staying there again, or any extended stay for that matter, wince their probably all as cheap"

"Very good experience "