Hotels with Spa in Richmond, Lexington

"Went to wash hands and was out of hand soap on the wall. In the shower there was an extra bottle of body wash sitting on the tub edge that I assume the guest prior to us asked for since the one on the wall was empty so I used that. When I went to take shower the next day, the body wash bottle on the wall was empty which is why there was that extra bottle sitting on the tub edge. That tells me the room must not have been cleaned from previous guest or housekeeping would’ve put that bottle on the wall to replace the empty one! Then in the middle of the shower I went to use the shampoo on the wall, and it was empty too!!!! Thank God I wasn’t alone and could send husband down to get me a bottle to use! It’s a shame that just the expected amenities were not checked and filled or changed out! Was our room cleaned from prior guest???? That’s questionable! I think just the beds were done & that's that! Then very early morning when it was still dark we kept hearing lots of loud noises and booms in hallway and below us. There was a function that was going to be going on the next day and I guess they were getting things moved and ready and delivered for that. It kept us from sleeping It was awful stay! "

"Our a/c in our room didn’t work and the room was 77 degrees super hot. We called down to the front desk around 11pm when we got back from swimming and they said they’d send someone up. We waited 30-45 min and no one showed so had to call again and they apologized and said they’d try to get someone up. We were so tired from our day traveling. Or kids were super tired but couldn’t sleep in the heat. They sent maintenance up and he worked on it for a bit and told us to check about another room. They were able to get us another room on the same floor so we went and same thing. A/C wasn’t working. The maintenance guy said they just had someone there to work on the a/c so something must of happened. Finally about 12:30 we hopped to our 3rd room on a different floor and that a/c worked. The hotel didn’t give us any sort of discount with all the hassle we went through. Poor customer service. The hot tub was also cautioned off so we weren’t able to use that either."

"All good"

"Do use either. "