Hotels near Regal West Ridge

"First off there was an adult cockroach in my room. The mattress was clearly old as it had way too much give and i could hear the springs when i sat on it. There was a little piece of toilet paper on the floor of the bathroom and long strands of hair on the back of the hair dryer. The worst part was that the whole stay, the room was in between 78 and 75 degrees. I thought that it was because on saturday it was almost 100 degrees so I didnt say anything. The day I checked out it was 60 degress outside and my room was still 75 degrees. Obviously something was wrong. When I checked out at the front desk they had a fan to cool them so I thought maybe the AC in the building was getting old or something. The past 3 times I have stayed here it was regular price. This time I went on hotels.com and got a deal. I assumed it was the same quality of room as before just at a discount as the original price it said was about what i usually pay. I feel like this was a bait and switch. The breakfast staff was wonderful as usual. Overall, a disappointing stay except for breakfast being the highlight."

"Pleasant stay, clean room, great pool. "

"Pool could barely be swam in because of the strong chlorine odor that lingered. "

"Clean rooms"

"Room was dirty!!! built up dust on EVERYTHING. Hair in the shower, hair in the corners of bathroom, floor needs mopped. Crumbs on the couch. BED SOOO BROKEN DOWN. Spoke with manager, still haven’t heard back. "

"Air worked good"

"Terrible. There was shaved hair in our sink. The sink was stopped up. Hair on the bed. Outlets did not work. Blood (yes blood) on the door. We spoke after our initial entry to the front desk person about our sink not working, and she could not care less. "

"Used bandage on the bedside table. Cigarettes on the floor so room clearly wasn’t cleaned properly after last occupant. Multiple broken outlets. Janky shower only had warm water if the handle was all the way left. Many cracks in walls & ceiling. Exposed wires. Toilet leaked a decent amount when flushed (ew) and ran nonstop. Room door didn’t quite close all the way (locked) and moved every time the hallway air pressure changes (like someone shut their door near room). The breakfast consisted only of apples & stale breakfast bars. Definitely ran down & overpriced. Spend the extra $20-30 and stay elsewhere. Staff was solid though. Will, a manager, was quite helpful offering us a “better” room and friendly. Front desk guy Rick was AMAZING starting before we even checked in (I called the day before) and is the sole reason I didn’t cancel & book elsewhere. "

"passin thru. great breakfast. staff was pleasant. will stay again."