Radbourne Hotels

"M"

"We were disappointed that the pictures advertising the Walton Hall Hotel & Spa were quite deceptive. The actual hotel is not at all connected to the historic Walton Hall, and the hotel wing and room that we experienced were very worn and in need of a renovation. The pool and fitness room were listed on Expedia as amenities, but these facilities are not owned by the hotel and require payment for use (after registering our complaint, we were given free passes). On the plus side, the beds were comfortable and the wifi worked."

"The hotel is old and tired. The directional signage is confusing. Dinner is an awful buffet reminiscent of 70s school dinners. I was advised to not have breakfast. Staff roll their eyes, or, if you enquire about a vegetarian option, quiz you on if you really are a vegetarian. If you aren't, then they tell you the veggie option should have been preordered! They do not check their messages either so if you do message the hotel, no action will be taken."

"Amazing spacious room"

"The hotel is being renovated in areas and what is done is very nice. The only complaint I have are the pillows, they are so hard and not comfortable to sleep on."

"Excellent new hotel Amazing location trackside Only issue was wi-fi kept dropping off devices, so had to keep re-connecting (reception notified of issue)"

"Excellent location with just a short walk into city centre beside the beautiful river. The hotel was undergoing some major maintenance work, however, it was clean and comfortable with excellent room facilities. All staff members were friendly and helpful. Great breakfast with plenty of choices. Would definitely stay again, however we would avoid the pub attached to the hotel called ‘The Bear’ which was very run down (ripped seats, broken chairs) and served the worst food we have ever eaten in a restaurant!"

"3rd time of staying here, 2nd time I couldn’t have a warm shower in the morning. Rooms do need updating, however very clean. Staff friendly on the whole, however uninterested when I complained about the shower. Food was great in the bar, good atmosphere, and recently refurbished. "

"Newly refurbished room was excellent along with the pool facilities and room service menu"